Do you want to start your career in IT?
As a Junior IT Specialist, you will join an experienced team of 1st Line Support, your key responsibility will be providing technical support by email, chat and phone to our customers from different countries on OVHcloud products.
In addition, you are also responsible for commercial activities in order to develop existing customers.
You will therefore be required to:
Inform and help customers via email, chat and phone on OVHcloud products and services
Troubleshoot and fix general and specific problems related to web services (domains, web hosting, emails, Microsoft 365, etc.)
Quickly identify the type of customer in order to provide adequate responses and solution(s) to fulfill customers expectations
Keep customers updated on the progress of incidents, classifying, escalating and reassigning their requests internally, if necessary
Provide excellent customer service listening, analyzing and making recommendations (guide the customer towards a profitable solution) to OVHcloud Premium customers and Partners
Provide post-sale commercial support
Deal with customers requests and questions related to payments and invoices (billing)
Promote and build the image of OVHcloud brand to future customers with strong expertise and excellent customer support
The position will require full remote onboarding
Required skills:
Basic technical knowledge in web products: domains names, web hosting, emails, etc.
Understanding of networking, protocols (FTP, TCP/UDP, etc.), DNS, CMS, HTML, Firewall, etc.
General knowledge of Linux and Windows Server
PHP, MySQL and basic Linux commands (curl, whois, dig, etc.) knowledge is a plus
Excellent communication, organization and customer service skills
Strong teamwork skills, positive attitude, dynamic and enthusiastic
Passionate for technology and willing to learn and develop himself/herself
English and French is mandatory (>B2)
Background:
Degree in IT appreciated
Relevant experience of +2 years in customer support services for technical products or relevant IT experience in line with a formal qualification will also be considered
Being user of web hosting and cloud products is a plus