Your responsibilities and impact as Customer Service for Streaming Platformwill be:
Assist viewers through phone and/or chat regarding different queries
Provide account and application support to viewers namely with regards to software functionality
Provide technical support and troubleshooting of system configurations and network settings
Provide accurate and real-time responses to the viewers inquiries.
Skills, qualifications and interests you need to succeed in this role:
You are a native French speaker with an advanced level of English
You are highly reliable, adaptable, a fast learner, and you have strong problem-solving skills
A previous experience in Customer Service is a big advantage
What''s in it for you?
A full-time job, 40 hours a week
Schedule: rotating shifts betweenMonday andSunday: 8 am to 9 pm
Salary: 890 base salary (14 times per year)+ 100 performance bonus (gross/month)
A paid and recognized training
Meal allowance of 7.23 per work day
If you live outside Portugal: reimbursement (up to 400) of initial flight ticket after 6 months within the company + 6 monthsmonths of accommodation in shared flat provided by the company (rental fee to pay)
Opportunity to be part of a challenging and fast paced environment
Possibility to collaborate with some of the biggest brands in the industry