Requirements: English
Company: JR Italy
Region: Pavia , Lombardia
Social network you want to login/join with:Responsibilities:User and administration of operating systems including Mac OSX/IOS, Windows, and Linux Ubuntu.Expertise in MAC OS and Windows OS platforms.Aptitude and ability to learn and adapt quickly to new technology and business requirements in a fast-paced, dynamic global environment.Troubleshooting Mac devices, with knowledge of troubleshooting Windows devices.Hardware provisioning, imaging, troubleshooting, and software installation for laptops (Apple & Dell), desktops (Dell), and corporate/BYOD mobile devices (iOS/Android), along with standard peripherals.Support and troubleshooting of TCP/IP networking for both local and remote users, including LAN, WAN, and VPN implementations globally.Understanding and adherence to security policies and corporate best practices.Resolving complex incidents using documented solutions and processes, managing work items through to completion with minimal supervision.Collaborating with senior team members to learn new skills, seek help, and escalate issues as needed.Understanding Salesforce configuration, technical/functional capabilities, and managing changes and system implications during releases.Managing day-to-day operations of Salesforce implementations, including user management, custom objects, data migration, workflows, validation rules, page layouts, and troubleshooting Apex and integrations.Handling support requests efficiently, focusing on customer satisfaction and timely resolution.Maintaining compliance with security policies, SOX procedures, and change management controls.Effective communication across various platforms including meetings, calls, email, messaging, and social media.Training team members in both formal and informal settings.Providing technical support at the TechBar, diagnosing and repairing technical issues.Ensuring the TechBar area is well-maintained and stocked.Documenting repairs and services accurately.Maintaining a positive, professional attitude to ensure high customer service standards.Qualifications:High school diploma or equivalent.A+ certification or equivalent technical certification preferred.At least 2 years of experience in technical support within retail or customer service environments.Strong customer service skills, with the ability to communicate technical information effectively to non-technical users.Excellent problem-solving skills for diagnosing and resolving issues promptly.Knowledge of current Windows, Mac, iOS, and Android operating systems.Ability to work independently and collaboratively with a positive attitude.#J-18808-Ljbffr