Requirements: English
Company: HCLTech
Region: Crolles , Rhone-Alpes
HCLTech is a global tech company with 225,000+ HCLTechies across 60 countries, offering digital, engineering, and cloud solutions. Serving major industries like Financial Services, Manufacturing, Healthcare, Telecom, and more, its 12-month revenue ending September 2024 was $13 billion. Offices: Paris, Lyon, Toulouse and Blagnac. We are seeking an Onsite Support Engineer IT Support to join our team at a clients facility in Crolles, Auvergne-Rhne-Alpes, France . The ideal candidate will provide support for our users, ensuring smooth and efficient operation of IT systems and services. This role involves troubleshooting hardware and software issues, providing technical assistance, and maintaining IT infrastructure. Fluent French and English Provide Support: Respond to and resolve technical issues related to hardware, software, and network systems in a timely manner (SLA & KPI). Troubleshooting: Diagnose and troubleshoot technical problems, including desktop PCs, laptop PCs, tablets, smartphones, video conference systems, and Cisco switches (hand & eyes), and printers. User Assistance: Assist users with IT-related queries and provide support on software and hardware usage. Incident Management: Log, track, and manage incidents and service requests using the companys IT service management system (ServiceNow). Installation & Configuration: Install, configure, and maintain computer hardware, software, systems, networks, printers (toner replacement), scanners, video conference systems, and Cisco switches (hand & eyes). Documentation: Read and acknowledge the documentation and KB articles of IT procedures, configurations, and support activities. Collaboration: Work closely with other IT team members and departments to ensure seamless IT operations and support. Bachelors degree in computer science or information technology. Experience: Minimum of 2 years of experience in IT support or a related role. Proficiency in Windows operating system is required. Proficiency in Mac and Linux operating systems is a plus. Experience with Active Directory and Office 365 administration. Familiarity with remote desktop tools and IT service management software. Experience in supporting and troubleshooting desktop PCs, laptop PCs, tablets, smartphones, video conference systems, printers, and Cisco switches. Hours: Full-time position (35 hours per week) with standard office hours. Occasional extra support requirement. Apply now and submit your CV in English! Our people-friendly work culture fosters flexibility, leadership, and personal and professional growth, giving you the freedom to explore, experiment, and thrive. We believe in doing things differently, offering hands-on training and coaching, and celebrating the passion and commitment of our teams. Comprehensive benefits package. Flexible work environment supporting work-life balance. Beyond professional growth, youll be able to collaborate with like-