Requirements: English
Company: ServiceNow
Region: Milan , Lombardy
Join to apply for the Principal Customer Success Executive role at ServiceNow.Get AI-powered advice on this job and more exclusive features.Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Today, ServiceNow is a global market leader, serving over 8,100 customers, including 85% of the Fortune 500. Our cloud-based platform connects people, systems, and processes to enable smarter, faster work. Join us to make the world work better for everyone.Job DescriptionBased in Rome or Milan, the Customer Success Executive is responsible for strategic leadership and execution of post-sales activities within key accounts. The role focuses on driving long-term value, ensuring renewals, and supporting business transformation initiatives. You will partner with C-level executives, oversee delivery, and foster collaboration with teams and partners.What You Will DoDrive Post-Sales Success: Lead customer transformation post-sale, align offerings with goals, and build relationships with executives.Strategic Collaboration: Work with Account Executives on integrated strategies to deliver value.Risk Mitigation and Value Delivery: Identify risks and develop strategies to ensure success.Focus on KPIs: Guide team to meet KPIs like adoption, health, renewals, satisfaction, and expansion.Strategic Alignment: Build relationships internally and incorporate customer feedback for continuous improvement.Innovation and Learning: Drive innovative solutions and foster a culture of agility.Set Success Metrics: Define and review measurable success metrics and milestones.QualificationsSeeking an experienced professional with a background in enterprise SaaS transformation and strategic advisory. Deep expertise in technology-driven business transformations and executive-level advising is essential.Key RequirementsExperience leveraging AI for automation, decision-making, and insights.Proven leadership in large-scale SaaS or enterprise software transformations.Ability to engage and influence senior executives.At least 15 years in consulting or leadership roles with a strong track record.Experience managing strategic accounts and leading teams.Strong business acumen, problem-solving skills, and cross-functional leadership.Ability to adapt, manage change, and execute scalable processes.Excellent communication skills and a customer-centric approach.This role suits a seasoned strategic advisor comfortable guiding enterprise clients through digital transformation at scale.Additional InformationWork Personas: Flexible, remote, or in-office options depending on role.Equal Opportunity Employer: ServiceNow values diversity and inclusion. All qualified applicants will be considered without discrimination.Accommodations: We provide accessible application options. Contact globaltalentss@servicenow.com for assistance.Export Regulations: Some roles may require export control approval. Employment contingent on obtaining necessary licenses.#J-18808-Ljbffr