Purpose & Overall Relevance for the Organization
Account Operations is responsible to support the business to achieve sales and market strategy objectives. Ensure a reliable, adequate, and competitive customer service level for all assigned customers of the channel.
Lead a team of operations according to the adidas GBS culture and strategy. Assessing the team's needs and act about it, drive it to achieve operational goals and targets. Ensure deliverables expected to the business, while developing the team's skills through the adidas performance culture.
Key Responsibilities
- Ensure team’s management including coaching, training, motivation and performance appraisal guidance;
- Fill vacant positions in the team in alignment with the Manager;
- Promote a high-performance culture by communicating and monitoring clear expectations and setting individual targets, encouraging the employees to work independently to be able to fully meet the specific requirements of the business;
- Assess performance and skills of team members as part of the performance evaluation, conduct feedback meetings in a timely manner, steer performance and deal with it;
- Perform talent management with the aim of developing employees within the context of their potential and talent;
- Ensure and support compliance with employee-related adidas guidelines and policies as well as all legal requirements;
- Supervise the daily operations by adhering to the agreed Service Level Agreements towards the business partners;
- Ensure good relationships with business partners and the global functional Team on a proactive basis;
- Develop and report relevant KPI’s for area of responsibility ensuring that KPI’s are maintained, achieved and reported in a correct and timely manner;
- Generate ideas for process improvements with respect to the processes in scope and ensure high quality and efficient work;
- Problem analyses and proposal or assessment of solutions, and respective implementation.
Key Relationships
- Sales;
- Order/customer fulfillment;
- Credit Management;
- Market Finance;
- GBS Porto Leadership Team (area of responsibility);
- Operational Teams;
- Area GPO Team;
- GBS Porto Internal Controls & Compliance;
- GBS Porto Delivery Excellence.
Knowledge, Skills and Abilities
- Good team player;
- Excellent communications skills and proven ability to develop strong relationships;
- Highly developed organizational and time management skills;
- Ability to create a high-performance team;
- Problem solving and analytical skills;
- Complete familiarity with Microsoft Office or equivalent tools;
- Solid knowledge in the use of SAP FI is an advantage;
- Ability to read, write and communicate in English in a business setting;
- Ability to work independently;
- Ability to pay close attention to detail;
- Team management skills.
Requisite Education and Experience / Minimum Qualifications
- University degree or equivalent experience, preferable in accounting or business.
- Minimum of 6 years of relevant experience in customer support, in the field of customer service, sales or/and logistics;
- Direct functional experience;
- Proven work experience in people management/ demonstrated ability to manage a medium-sized team.
adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an equal opportunity employer.