Customer relationship management
Responsible for customer satisfaction through quality of service and through regular proactive and precise onsite communication (callout ETA job performed etc)
Responsible for accurate and real time back reporting of work performed (at the equipment level) in order to ensure the accuracy of eOptimum and Customer Notification.
Accountable for maintaining excellent relationships with the customers the contact person and endusers presents on site by applying the Ambassador attitude.
Accountable for equipment safety and performance
Accountable for managing the site environment during service operations
Accountable for identifying site risk and communicate them to his supervisor
Accountable to take immediate action on site in case of high risk identification and to apply the escalation procedure
Accountable for identifying unplanned service repairs based on the equipment needs contacting the onsite contact person get his approval if not covered by the contract and perform them

Service operations
Accountable for the endusers and the site safety
Accountable for the safe working environment
Responsible for safe working practices and carrying out the operations according to maintenance instructions and safety instructions.
Accountable for the of the service visits (planned maintenance callouts and service repairs) respecting the schedule and time limit (callout) the quality standards the time allocation and the processes
Responsible for effectively planning his workload in conjunction with the service supervisor
Accountable for raising sales lead to his supervisor
Accountable for very precise and timely back reporting of the work done according to the process
Responsible for submitting time sheets based on the
Responsible for managing his proximity stock (shelving inventory stock transfer etc) identifying the spare need requesting the spare to his supervisor.
Responsible for keeping the service tooling van instruments etc safe maintained and in good condition
Contributes to the ongoing improvement of the products the methods and the safety by feedback to the PCM organisation and his supervisor
Leadership / People management
Responsible for regular update of his supervisor on all relevant information
Responsible for being familiar with all aspects of lift and associated technology and accountable for attending the proposed training
May be required to give training/coaching to persons nominated by the supervisor

At KONE we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where coworkers trust and respect each other and good performance is recognized. In being a great place to work we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone/careers