Requirements: English
Company: TN Italy
The Cloud Adoption Manager will collaborate closely, as needed, with the relevant TCE teams to agree on specific activities and/or deliverables required in each of the accounts they are managing. The ultimate goal is to improve usage and usage growth of Oracle Cloud while also creating a robust customer experience across the entire cloud adoption lifecycle.Typical activities:Drive a fast and smooth Customer activationEquip the customer with the relevant knowledge for early usageManage the customers Adoption PlanContinuously monitor and review Adoption Plan with the customer to guarantee progress according to their expectations, facilitate value realization, guarantee success in critical milestones (e.g., Go Live), and provide longer-term customer assistanceProactively monitor customer environment, assess risks, and build mitigation plansDetect and flag potential new workloads or implementation opportunitiesEnergize customers interest by sharing information and facilitating connections with relevant Oracle activitiesRemove barriersEnsure progress and prompt resolution of SRs and escalations by engaging relevant teams and advocating for customersIdentify structural issues affecting customer use of Oracle Cloud and develop resolution plans with relevant teamsAct as a customer advocate for product features and requirementsCareer Level: IC4Skills and Profile:To fulfill the role of a CAM, candidates should have:Proven experience in Tech Cloud engineering roles with successful customer engagementsPassion for technology with broad and deep knowledgeSolid understanding of cloud technology landscape; hands-on experience or certifications with Oracle, AWS, GCP, or Azure is a plusExtensive experience in sales lifecycle with OCI architecture experience/certificationsGreat experience with database technologiesAdditional qualities include:IT market literacy to advise on standard methodologies considering cloud market trendsExperience working with financial services customersHigh energy and social skillsCustomer-centric mindset to anticipate needs and deliver valueStrong communication, project management, and results focusExcellent listening, coordination, problem-solving, task planning, and delegation skills; proactive and lateral thinkerCustomer Lifecycle Awareness: Ability to understand customers existing IT landscape, business requirements, and success metrics; position Oracle as a strategic business partner.Commercial Business Understanding: Partnering with all lines of business within TCE.Collaboration Skills: Networking abilities, teamwork, multi-tasking, high work ethic, and proactivity.Agent of Change: Drive innovative customer engagements to promote cloud adoption.At Oracle, we celebrate diversity and inclusion, believing that innovation starts with diverse perspectives. We are committed to creating an inclusive workplace where everyone can do their best work, ensuring all voices are heard and valued.#J-18808-Ljbffr