Technical Customer Support Engineer for GOV Aircraft/GBTS

Stans , Nidwalden, Switzerland

Type: n/a

Category: Customer Service & Support

Requirements: English
Company: Pilatus Aircraft Ltd
Region: Stans , Nidwalden

Fly with us into the future and become part of the team at one of the most innovative aircraft manufacturers in the world.

Your Tasks

Serve as the primary technical point of contact for Government customers

Provide expertise and guidance in troubleshooting Aircraft/Ground Based Training systems, ensuring compliance with the customer requirements and aviation standards

Coordinate on-site support with Pilatus customers and maintenance organizations

Investigate reported problems in Aircraft/Ground Based Training systems, implementing timely solutions to ensure optimal performance and safety

Collaborate with internal stakeholders, customers and maintenance organizations for continuous improvement

Prepare, review and update technical documentation, including memos, reports and maintenance procedure instructions

With this you convince us

Strong technical background with previous experience in technical customer support roles within the aviation industry

Excellent customer service and interpersonal skills

Strong project management and task prioritization skills, capable of managing multiple projects and tasks simultaneously with minimal supervision

Experience with Aircraft/GBTS systems represents an advantage

Fluency in English (B2) both spoken and written, additional languages are advantageous

Willingness to travel internationally

What we offer

A committed, international team and unique projects

Flexible working hours and individual pension solutions

Support for training and opportunities for personal and professional development

Discounted meals in our staff restaurant and various discounts for employees

Team events at which we celebrate our successes together

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