Requirements: English
Company: SANY Benelux
Region: Rijswijk , South Holland
Job Title: Service Technician Manager Excavators
Company: SANY Benelux B.V.
Location: Benelux(hybrid work from home and travel to dealers'' locations)
Reports to: Service Director
Position Overview
As the Service Technician Manager Excavators at SANY Benelux B.V., you will be responsible for managing and supporting the technical capabilities of our regional dealers service personnel, rather than leading an internal technician team. Your primary focus will be to deliver hands-on technical training, implement skill certification systems, and provide professional guidance to dealer service teams. This role is critical to improving service quality, strengthening technical competencies, and ensuring a consistent and high-standard after-sales experience for our customers across the Benelux region.
Key Responsibilities
- Develop and implement training programs (basic, intermediate, advanced) for dealer service technicians
- Deliver technical workshops, on-site practical training sessions, and virtual courses
- Build and manage a technician certification system to ensure competency and consistency
- Audit and assess dealer service operations, repair quality, and compliance with SANY standards
- Provide advanced technical support for complex excavator failures and troubleshooting
- Collect and report recurring technical issues to headquarters for product and service improvement
- Assist dealers in establishing standardized repair documentation and service reporting systems
- Monitor and support the achievement of key service KPIs (e.g., first-time fix rate, response time)
- Act as a liaison between dealer technicians and SANYs European technical support team
- Contribute to the development and localization of service manuals, training materials, and technical documentation
Qualifications
- Technical diploma or bachelors degree in Mechanical Engineering, Mechatronics, Electrical Engineering, or a related field
- Minimum of 3 years experience in excavator after-sales service, with a strong understanding of hydraulic, electrical, and powertrain systems
- Experience working with or supporting dealer networks is highly preferred
- Strong training, coaching, and communication skills; able to explain complex technical topics clearly
- Fluent in English; Dutch language skill is a plus
- Willingness to travel frequently within the Benelux region
- Proficient in MS Office and service management or training platforms
What We Offer
- Competitive salary with performance-based incentives
- An international platform with opportunities to shape the regional service ecosystem
- Professional growth and training support within a global industry leader
- A collaborative and technically respectful working environment
- Travel allowance, per diem, and necessary equipment for the role