Requirements: English
Company: Park Hyatt Milano
Region: Milan , Lombardy
Park Hyatt Milano is a 5-star luxury hotel located inthe heart of the city, overlooking the famous Galleria VittorioEmanuele II and a few steps from Piazza del Duomo and the AllaScala opera house. The hotel has won the award for the Worlds BestService, by Travel + Leisure that recognizes excellence in everycomponent of the life of the Hotel. As a Front Office Host at ParkHyatt Milano, you will be the face of the hotel, creating a warm,welcoming, and elegant arrival and departure experience for ourguests. With a refined attention to detail and a deep understandingof personalized service, you will ensure each guest feels valued,recognized, and cared for throughout their stay. This role requirespresence, excellent communication skills, and a genuine passion forluxury hospitality . Main Duties and responsibiliti - es Greetguests with warmth and professionalism, ensuring a seamless arrivaland departure experien - ce.Handle guest registration, roomassignments, and payment procedures in accordance with hotelstandar - ds.Provide personalized assistance by anticipating guestneeds and offering thoughtful suggestions or solutio - ns.Maintainaccurate guest records, preferences, and VIP profiles to ensurebespoke servi - ce.Coordinate with Housekeeping and otherdepartments to ensure room readiness and guest satisfacti -on.Respond to guest inquiries and requests, both in person and overthe phone, in a timely and courteous mann - er.Manage room changes,billing inquiries, and special requests with precision and empat -hy.Promote the hotels services and amenities, as well as the ParkHyatt brand valu - es.Ensure a polished and professional appearanceof the reception area at all tim - es.Handle any guest concerns orcomplaints diplomatically, escalating when necessary and followingup to ensure resoluti - on.To actively upsell and cross sell hotelservices and outlet s. Qualifica tions We are looking for acandidate who is currently in a similar role or has Front Officeexperience in hotels, wh - o has:A Diploma/Degree inHospitality/Hotel Management, with minimum of 1 year workexperience as Receptionist in a - hotel.Ability to work well withothers in a guest and team-focused envir - onmentGood problemsolving, administrative and interpersonal skills are - amustKnowledge in Opera is an adv - antageVerbal and written Englishand Italian languages proficiency are re quired Hyatt offers agreat range of benefits, inc - luding: 12 free nights per year ofservice across Hyatt Hotels w - orldwideEmployee and Friends &Family rates across Hyatt Hotels w - orldwideDry cleaning ofbusiness - clothesComplimentary meals - on dutyContinuous Learning& Development oppor - tunitiesStaff cele - brationsPlan -WelfareSettling the costs of urban public transport - AT MMilano