Requirements: English
Company: Etinars
Region: Viterbo , Lazio
Social network you want to login/join with:col-narrow-leftLocation:Job Category:Other-EU work permit required:Yescol-narrow-rightJob Reference:437939191Job Views:1Posted:20.05.2025Expiry Date:04.07.2025col-wideJob Description:WHO WE AREEtinars is a values-focused company with multi-year experience, specialized in recruiting professionals for niche marketsmanaging the full lifecycle of specialist and executive-level hires.At Etinars, we genuinely care about who you are and what you need.We emphasize robust, enduring connections built on trust and transparency.Our approach ensures a swift journey towards your next career step.WHAT WE ARE LOOKING FORHelp Desk & Application Support Space Operations (ESA)Location: Rome (Hybrid work mode)Seeking a motivated and tech-savvy Help Desk & Application Support Specialist to provide 1st and 2nd level support for a critical ESA application supporting over 15,000 users across multiple missions.You will join a dynamic, international team operating in a high-security, high-impact space environment, supporting Earth observation, satellite launches, and future space programs.YOUR TASKSProvide first-line technical support via phone, email, or ticketing systemLog, categorize, and prioritize tickets accuratelyTroubleshoot and resolve complex incidents and application issuesEscalate to 2nd/3rd level support per SLAsHandle application access, configurations, and routine updatesConduct application monitoring and alarm analysisMaintain and improve operational documentation and proceduresParticipate in testing, patching, and deploymentsCommunicate clearly and professionally with ESA end usersCollaborate with internal teams and external vendors to resolve issuesApply ITIL best practices in incident, request, and change managementContribute to user training, documentation, and knowledge sharingYOUR SKILLS AND EXPERIENCETechnical Skills:Good knowledge of ticketing systems (Remedy, ServiceNow, OTRS, KIX)Familiarity with the ITIL frameworkComfortable with Microsoft Office, Outlook, and basic systems adminUnderstanding of XML, SFTP, and Eclipse is a plusExcellent troubleshooting skills, especially under pressureTechnical certifications are a strong assetKnowledge and Experience:12 years of experience in help desk or application support rolesPersonal Skills:Fluent English (written and spoken B2 minimum)Strong customer service, communication, and stress management skillsProblem-solving mindset and practical attitudeCapacity to multitask, prioritize, and work under pressureAbility to adapt and learn quickly in a structured environmentEXTRA INFORMATIONWork location: Rome accessible, hybrid mode (2 days on-site, 3 days remote)Work hours: MondayFriday, shift-based from 08:00 to 18:00Contract type: PermanentSupport a critical ESA application with 7 functional modules, contributing to mission planning, non-conformance tracking, and satellite launch operations.Join a collaborative, multicultural, and international team and be part of the European space ecosystem.Note: Due to data sensitivity, this position is only available to individuals who meet the following criteria:Non-EU Citizens based in the EU with a valid work permitWe will evaluate your CV carefully; if matched, we will contact you. If not, your CV will be kept for future opportunities.We support Diversity and Inclusion. If you identify as part of this community and meet minimum criteria, you will have the opportunity to demonstrate your abilities in an interview.#J-18808-Ljbffr