Requirements: English
Company: SISL Global
Region: Brussels , Brussels
Technical Skills :
Excellent skills in user IT infrastructure Desktops, Laptops, Printers, Handhelds, Smartphone etc.
Strong technical skills in Microsoft Windows desktop operating systems and business productivity applications i.e. Office
Administration experience of MS Active Directory users & groups, policies and management concepts
Understanding of IP telephony concepts and technology
Ability to execute basic troubleshooting and IMAC activities on IP desk phones and softphones
Understanding of basic networking tasks e.g. Rack and Stack devices into a cabinet, Copper and Fiber basic cable testing abilities, Patching, Consol cable connection to a switch and sharing to NOC team via putty session. Basic understanding of network testing tools for cables e.g. Fluke, Light Power Meter, Visual Light Source.
Effective communication in English and Local Languages is mandatory
Desired Experience:
Prior experience on Desktops, Workstations, Notebooks and Printers
Collaboration experience including remote control of PCs and video conferencing knowledge
Deliverables to include ensuring the proper levels of run and maintain support and hands-on assistance for IT infrastructure projects /upgrades (workstations)
Strong Microsoft Office skills (Outlook, Word, and Excel) / O365
Thorough understanding of Outlook''s calendaring tool
Understanding of Exchange functional accounts and how they are used within Microsoft technologies
Strong Mac OS skills with at least 2-3 years experience in supporting Mac OS devices is desired, though not mandatory
Experience with doing hands and feet network testing and patching.
Basic (hands-on) knowledge and experience of Cisco CUCM configuration (user creation, user deletion, user modification)
Strong customer service skills
Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels
Must be detail oriented and self-motivating
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