Requirements: English
Company: TOM FORD FASHION
Region: Milan , Lombardy
VIC Experience & Engagement CoordinatorTom FordDistribution Srl is seeking a VIC Experience & EngagementCoordinator to oversee and enhance the experiences of our VeryImportant Clients (VICs). This role requires a strategic thinkerwith a deep understanding of luxury clienteling, event management,gifting strategies, supplier coordination, and cross-functionalcollaboration.Key Responsabilities:Develop and implement strategiesto enhance the VIC journey, ensuring personalized and exceptionalexperiences across all touchpoints worldwide (in-store, digital,events).Serve as the primary point of contact for VICs, addressingtheir needs and preferences to foster long-term loyalty.Identifyopportunities to elevate VIC engagement through personalizedservices, exclusive previews, and bespoke offerings.Utilize CRMtools to track client preferences, purchase history, and feedbackto tailor experiences effectively.Lead the execution of exclusiveevents, including bi-annual fashion shows, intimate dinners, andseasonal collection previews ensuring seamless experiences thatalign with TOM FORD standards.Collaborate with retail and marketingteams across various regions to ensure cohesive eventexperiences.Oversee coordination with external event suppliers andvendors to ensure high-quality service and seamless eventexecution.Develop and oversee tailored yearly gifting programs forVICs, ensuring they align with brand prestige and customerpreferences.Coordinate with internal teams and suppliers to source,personalize, and deliver high-end gifts for key occasions (fashionweeks, personal milestones, holidays, etc.).Analyze gifting impacton customer loyalty and engagement, refining strategies based onfeedback and data insights.Provide guidance and training to retailteams on VIC engagement strategies and luxury serviceetiquette.Foster a client-centric culture within the organization,emphasizing the importance of personalized service.Monitor andanalyze VIC engagement metrics to assess the effectiveness ofimplemented strategies.Prepare regular reports for seniormanagement, highlighting successes, challenges, and areas forimprovement.Key Requirements:Bachelor''s degree in Business,Marketing, Luxury Management, or a related field.4-5 years ofexperience in a similar role within the luxury fashion retailsector.Proficiency in CRM systems, Power BI, MS Excel, and commonlyused POS cash systems.Fluency in English; proficiency in additionallanguages is a plus.Sophisticated communication, presentation, andinterpersonal skills.Willingness to travel internationally asrequired.Luxury Retail Expertise: In-depth understanding of theluxury fashion industry and the unique expectations ofhigh-net-worth clients.Event Management & SupplierCoordination: Proven experience in planning and executinghigh-profile events that reflect brand prestige and cater todiscerning clientele.Interpersonal Skills: exceptionalcommunication and relationship-building abilities, with a focus ondiscretion and professionalism.Strategic Thinking: ability todevelop and implement long-term strategies that enhance clientexperiences and drive business growth.Cross-FunctionalCollaboration: experience working with diverse teams acrossdifferent regions, ensuring alignment and consistency in clientengagement approaches.Analytical Skills: competence in analyzingclient data to inform decision-making and personalize clientinteractions effectively.This job posting is addressed to bothgenders, in accordance with Laws 903/77 and 125/91, and to peopleof all ages and nationalities, pursuant to Legislative Decrees215/03 and 216/03.Workplace: Mialn (MI) Working hours: full-timeWhywork with us?In TOM FORD you will have the opportunity to work in acompany in the Luxury sector with an international reach, you willfind a collaborative work environment aimed at continuousimprovement in which the attitude towards teamwork takes on acentral role. For Tom Ford, diversity is a value thanks to whichone can best express one''s abilities and potential. We are lookingfor passionate and proactive resources who want to test themselveswithin a dynamic and rapidly growing reality.