Requirements: French
Company: XBP Europe
Region: Noisiel , le-de-France
About XBP EuropeXBP Europe is an innovative, forward-thinking provider of bills and payment process solutions. Leveraging an EMEA-wide footprint and proprietary technology and services, we are backed by decades of industry-relevant experience.Bills and payment processes are increasingly omni-channel and paperless. Thats where XBP Europe comes in. Our offerings enable seamless workflows and frictionless transactions. XBP Europe combines physical documents, digital data, and instant messaging to help organisations work smarter. As part of that, we help to gather, process, and refine valuable data for use in decision-making.Our digital transformation solutions enhance efficiency, cash flow, and end-user experience. We serve a growing client list throughout Europe. See why organisations of all sizes choose XBP Europe as a digital transformation partner, visit our website at www.xbpeurope.comOprateur polyvalent Saisie/Appel clientPrincipales missions :Appels tlphoniques sortants aux comptables et aux responsables des ressourceshumaines pour collecter des donnes, et saisir des donnes dans un outil client.Tches et responsabilits :Mise jour et saisie de donne dans un fichier ExcelSe prsenter, expliquer l''objet de l''appel tlphonique ( l''aide d''un script prdfini)couter activement l''appelantRecueillir les informations demandesBackoffice (ajout des commentaires ncessaires au suivi des dossiers)Grer simultanment les appels tlphoniques et la saisie des informations dans le soutils.Appliquer les instructions et le script communiqus par le client.Toutes les tches doivent tre excutes avec efficacit, qualit, rigueur et respect des dlais et des politiques, procdures et chartes de scurit de l''information en place.Comptences requises :Capacit utiliser des quipements de bureauComptences en matire de communication oraleCapacit d''argumentationCapacit d''coute et de comprhensionPrsentisme et ponctualitSens de l''organisationCapacit tre dynamique et travailler en quipeHoraires et avantages :35 heures par semaine du lundi au vendrediPrime de productivitMutuelle dentrepriseAvantages CSEParticipation aux frais de transport en communTickets restaurant.(CDD 8 mois, evolution CDI possible)DisclaimerXBP Europe prioritizes individual privacy and is devoted to safeguarding personal data. Our recruitment policy focuses on selecting the most qualified candidates based on merit and skills aligned with position requirements. Candidate information is handled in strict compliance with GDPR policies and relevant data protection laws. Read our GDPR policy here.XBP Europe is committed to creating a diverse environment. Qualified applicants will be considered for employment without regard to their characteristics or preferences. We provide equality, fairness and respect for all in our employment, whether temporary, part-time or full-time. We oppose and avoid all forms of unlawful discrimination including those known as protected characteristics.XBP Europe recruiters or representatives will only contact you by emails ending with xbpeurope.com or exelatech.com. We would never ask you for payment or ask you to deposit a check into your personal bank account during the recruitment process.