Requirements: English
Company: JR Italy
Region: Verona , Veneto
Social network you want to login/join with:Join us at Merlin Entertainmentsas we transform the future of digital guest experiences across our iconic global attractions.Position: Infrastructure Support AnalystThe Infrastructure Support Analyst is responsible for supporting the day-to-day operations and maintenance of IT infrastructure services within the EU region. Reporting to the Infrastructure Team Lead, the analyst ensures the stability and reliability of critical systems, including networking, servers, and storage. The role involves troubleshooting, system monitoring, and collaborating with other teams to deliver exceptional service and meet operational objectives.Experience and QualificationsMinimum 1+ years of experience in IT support or infrastructure management, with hands-on experience maintaining IT systems.Knowledge of IT systems, including servers, networks, storage, and infrastructure components.Experience with IT service management platforms such as ServiceNow for incident tracking and service requests.Microsoft Azure Fundamentals certification or Microsoft Certified: Windows Server Hybrid Administrator Associate.ITIL Foundation certification or equivalent experience (preferred).Skills and CompetenciesTechnical expertise in infrastructure components, including networking, servers, and storage technologies.Strong problem-solving skills for diagnosing and resolving technical issues efficiently.Effective communication skills, both verbal and written, for collaboration with teams and stakeholders.Ability to work collaboratively, sharing knowledge and assisting colleagues.Attention to detail in system configurations and troubleshooting activities.Adaptability to manage changing priorities and adopt new technologies in a fast-paced environment.Merlin ValuesWe CareGo beyond for guests and colleagues, demonstrating thoughtfulness in interactions.Uphold safety, security, and welfare standards, prioritizing well-being.Contribute positively to the environment and communities, showing social responsibility.Own Your CraftContinuously develop expertise and support others'' growth.Actively seek and incorporate feedback for improvement.Stay curious and inspired by industry and global trends.Drive and DiscoverTake ownership of work and deliver excellence.Prioritize impactful tasks, focusing on quality.Explore opportunities to innovate and enhance guest experiences.Go TogetherBuild strong, trusting relationships across teams and cultures.Collaborate to solve problems using diverse perspectives.Make committed decisions and act promptly.Enjoy the RideBring positivity and energy to the workplace.Support others through challenges, viewing setbacks as growth opportunities.Create an inclusive, welcoming environment where everyone feels valued.#J-18808-Ljbffr