Requirements: English
Company: Jobbydoo
Region: Machelen , Flanders
About Customer Technology (CT): Customer Technology(CT) supports customers in creating the most beneficialintegrations for all parties, with a clear focus on large and mostvaluable businesses. CT consults, installs, tests, trains, andmaintains automation solutions. We work with customers, as well aswith Compatible Solution Providers/Third Party Providers andinvoice auditing companies. We have the full automation portfolioat our disposal and put it to the best use for our customers andFedEx. Job Description: We are looking for a Support Analyst forour Customer Technology support team. Are you an enthusiasticproblem-solver with a customer-focused mindset and a solidtechnical foundation? Then we are looking for you! Our leadingtransport company is seeking a Level 2 Support Representative whocan make a real difference in our customer experience. In thisrole, you will support customers with technical inquiries and helpanalyze and resolve issues related to applications, data flows, andonline solutions. Key Responsibilities / Competencies: Providing2nd line support Responding to customer inquiries and resolvingtechnical issues (applications, data, connections) Performingquick fixes to solve customer problems efficiently Analyzing datato identify recurring issues and customer needs Recognizingdifferent file formats such as CSV, ANSI, and EDIFACT Workingwith SOAP and REST APIs, as well as FTP/SFTP connections Managingthe transfer of additional data flows (such as status updates andinvoicing) Documenting complex issues and escalating toimplementation consultants when necessary Taking over customerimplementation tasks after the initial intake conversation Collaborating with team members to brainstorm innovative onlinesolutions Communicating professionally with customers in Dutch,French, and English Profiel Ideal Candidate: The ideal candidatefor this job will have key skills and strong experience in some orall the following areas: Fluent in at least two languages: Dutch,French, and English (spoken and written) Professional andpresentable (for video calls via Microsoft Teams) Experience in acustomer service or support role Knowledge of APIs (SOAP/REST) Knowledge of File transfer protocols (FTP/SFTP) Knowledge ofSplunk Knowledge of Insomnia Basic understanding ofapplications and data analysis Customer-oriented with strongproblem-solving skills Ability to work both independently and aspart of a team Team player with a can-do attitude Aanbod Aanbod :- Een volwaardige opleiding bij opstart - Een afwisselende job waarje jouw verantwoordelijkheden kan opnemen en iets kan betekenen -De unieke kans om meer te leren over de logistieke wereld achter deschermen - Maaltijdcheques van 8 euro/dag en vergoeding woon-werkverkeer - Een professionele en moderne werkplek voorzien van allebenodigdheden om jouw job correct te kunnen uitvoeren - En niet tevergeten: een fantastisch team om mee samen te werken! Maak jegraag deel uit van een top bedrijf in logistiek, waar je alswerknemer centraal staat en kansen krijgt om te groeien ? Aarzelniet en solliciteer snel! Solliciteren kan via de sollicitatieknopof via: 02 210 15 23 of fedex@adecco.be Na het ontvangen van jouwsollicitatie bellen we jou binnen de 48u even op. We overlopensamen jouw cv en de jobinhoud, waarna we bij een positieveevaluatie langs beide kanten een videocall inplannen.