Requirements: English
Company: Brayton Global
Region: Sint-Niklaas , Flanders
Your tasks: Serve as a dedicated service desk agent, incident analyst, and problem solver. Ensure swift incident analysis, prioritizing first and second-line customer interactions to achieve an outstanding first call resolution rate. Maintain meticulous records of incident and problem information. Offer expert support both remotely and on-site, providing solutions where they are needed most. Play a pivotal role in PC environment reconfiguration and installation. Contribute to the creation of comprehensive operational support procedures. Craft technical content to enrich our knowledge database. Manage application testing and administration. Collaborate closely with system administration and database administration for seamless execution of tasks. Your profile: We value talent and expertise! To thrive in this role, you should bring: Proficiency in both French and English, unlocking effective communication channels. An ITILV4 certification. A minimum of 3 years'' hands-on experience in a similar position. Basic knowledge of network systems. Prior experience working with a ticketing system. Excellent proficiency in all Microsoft Office applications. A collaborative team spirit paired with a strong customer-centric mindset