Helpdesk Engineer @ Welltech

Warsaw , Masovian Voivodeship, Poland

Type: n/a

Category: Customer Service & Support

Requirements: English
Company: Welltech
Region: Warsaw , Masovian Voivodeship

Who Are We?

Welcome toWelltechwhere health meets innovation! As a global leader inHealth Fitness industry, weve crossed over200 million installswith five life-changing apps, all designed to boost well-being for millions. Our mission? To transform lives through intuitive nutrition trackers, powerful fitness solutions, and personalized wellness journeysall powered by a diverse team of over700 passionate professionals with presence across 5 hubs.

Why Welltech? Imagine joining a team where your impact on global health and wellness is felt daily. At Welltech, we strive to be proactive wellness partners for our users, while continually evolving ourselves.

Candidate journey: Recruiter call ----> Skills assessment-----> Meet the hiring manager

Why Youll Love Being Part of Welltech:

• Grow Together: Join a culture that champions both personal and professional growth. Here, youll thrive as we learn, evolve, and succeed together.
• Lead by Example: No matter your role, your leadership matters. Every team member is empowered to inspire and make an impact.
• Results-Driven: Were all about achieving meaningful outcomes. Its not just about the effort, but the difference we make every day.
• We Are Well-Makers: Be part of a movement thats creating a healthier, happier world. Together, we make well-being a reality!

What We''re Looking For

We are looking for a skilled and enthusiasticHelpdesk Engineerto join our IT team. In this role, you will be the first point of contact for employees seeking technical assistance. You will be responsible for troubleshooting a variety of IT issues, ensuring smooth operation of our systems, and providing excellent customer service to our employees.

Required skills:

• Bachelor''s degree in Computer Science, Information Technology, or a related field.
• Minimum of 2 years of experience in a technical support role with a focus on Google Workspace and MacOS.
• Strong technical skills and experience with:

  Google Workspace administration

  Okta administration MacOS and Mobile Device Management (MDM) Troubleshooting web services (Slack, Asana) Remote support tools and ticketing systems
• Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
• Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously.

Will be a Plus:

• Experience with Jamf solution
• Experience with FreshService ITSM
• Experience with an Asset Management tool
• Experience with Jira

Who Are We?

Welcome toWelltechwhere health meets innovation! As a global leader inHealth Fitness industry, weve crossed over200 million installswith five life-changing apps, all designed to boost well-being for millions. Our mission? To transform lives through intuitive nutrition trackers, powerful fitness solutions, and personalized wellness journeysall powered by a diverse team of over700 passionate professionals with presence across 5 hubs.

Why Welltech? Imagine joining a team where your impact on global health and wellness is felt daily. At Welltech, we strive to be proactive wellness partners for our users, while continually evolving ourselves.

Candidate journey: Recruiter call ----> Skills assessment-----> Meet the hiring manager

Why Youll Love Being Part of Welltech:

• Grow Together: Join a culture that champions both personal and professional growth. Here, youll thrive as we learn, evolve, and succeed together.
• Lead by Example: No matter your role, your leadership matters. Every team member is empowered to inspire and make an impact.
• Results-Driven: Were all about achieving meaningful outcomes. Its not just about the effort, but the difference we make every day.
• We Are Well-Makers: Be part of a movement thats creating a healthier, happier world. Together, we make well-being a reality!

,[Provide timely and effective technical support to employees via phone, email, and our ticketing system., Troubleshoot issues related to Google Workspace, Okta, MacOS, and Mobile Device Management (MDM)., Resolve technical problems with various web services, including Slack and Asana., Prepare and configure

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