Requirements: English
Company: Triglav Digital
Region: Brussels , Belgium
We are seeking a highly skilled IT Senior Developer / Technical Lead with extensive expertise in Contact Center Solution & ChatBot technology platforms like Sprinklr to lead our client's initiatives. The ideal candidate will combine technical acumen with strategic thinkingto design, develop, and maintain ChatBot solutions that enhance user engagement and streamline operations. Responsibilities Leadership & strategy:Lead the technical aspects of Contact Center & ChatBot projects from conception to deploymentCollaborate with stakeholders to define strategy and objectivesMentor and guide the development team to ensure adherence to best practices Design & development:Define, develop, and deploy solutions using platforms like Sprinklr, DialogflowIntegrate chatbots with CRM, and other business systems for seamless workflowsEnsure ChatBot designs are user-centric and aligned with business goals Optimization & maintenance:Monitor performance and implement improvements to enhance user experienceDebug, troubleshoot, and resolve issues promptlyRegularly update to accommodate new features and functionalities Collaboration:Work closely with product managers, UX/UI designers, and data analysts to ensure ChatBot solutions meet user needsLiaise with vendors and platform providers to stay updated on the latest tools and features Documentation & training:Maintain comprehensive documentation of technical architecture and configurationsProvide training and support to internal teams for ChatBot operation and maintenance Requirements Technical skills:Deep expertise in contact center platform like Sprinklr for both ChatBot & telephonyExperience with APIs, webhooks, and system integrationsFamiliarity of AI/ML concepts related to Natural Language Processing (NLP) Professional experience:7+ years in IT roles, with 3+ years leading technical teamsProven experience in defining, developing, and deploying Contact Center solutions on SprinklerFamiliarity of cloud platforms (AWS, Azure, Google Cloud)Familiarity with Agile methodologies and project management tools Soft skills:Strong problem-solving abilities and attention to detailExcellent communication and interpersonal skillsAbility to work multiple projects in parallel and deliver within deadlines Educational background:Bachelor's or Master's degree in Computer Science, Information Technology, or a related fieldCertifications in Sprinklr Platform is a plus