Requirements: English
Company: Etro
Region: Milan , Lombardy
For our store in Milano Rinascente we are looking for a Client Advisor
Job description
She/he will have to provide customers with high quality service by meeting their needs and expectations as well as to spread the philosophy and the culture of the Brand.
Key Responsibilities :
- Provide exceptional customer service experience by assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Etro history and heritage
- Assist customers accordingly with Etro selling ceremony
- Discuss with clients and give advice on general trends in fashion world and developments in luxury market, showing passion for fashion and luxury products
- Ensure the achievement of the Store goals, enhancing and developing the business
- Build and strengthen relationships with customers by developing CRM strategies
- Establish good group dynamics, through efficient communication
- Contribute to manage the visual display of the products in accordance with Etro visual guidelines
- Help ensuring the products replenishment and physical inventory of merchandise
- Follow Company grooming, accordingly with Etro standards and policies
Key Requirements
- Deep passion for fashion and luxury
- Experience in a similar role within fashion retail companies
- Ability to drive and exceed individual and store results, as well as excellent commercial awareness and customers attitude
- Ability to adapt to different customers
- Team-playing attitude
- Strong communication skills
- Ability to work in a dynamic environment
- Fluent in english. Another language is a plus (preferential Arabic and/or Russian)