Real-jobs.eu: Customer Service Specialist

Requirements: English
Company: Bybit
Region: Latina , Lazio

Please note that Italian reading and typing is a must

Job Description:

Assist clients on all inquiries via live chat or email
Ensure efficient and excellent customer service experience provided
Be well equipped with the Company''s platform/product including keeping abreast of general market conditions
Diligently and effectively manage and follow up on inquiries/complaints of current/prospective clients
Possess a strong ability to understand what customers truly need and convert it to constructive feedback and suitable solutions for management
Ensure frontline operations are smooth, including flagging out any necessary discrepancy or situational risk to management on time.
Continuously seek improvement to enhance teams performance and work efficiency including overall work process

Requirement

Ideal candidate possess bachelor degree in finance / economics / mathematics or any related capacity
Minimum diploma in business administration or business management with keen and sharp eye for numbers
Preferably candidates with 2-4 years of customer service experience, trained in frontline operations (Livechat and Email)
Advantageous for candidates with experience working in financial institutions, fintech
Someone with sharp acumen and keen eyes with numbers and statistics is ideal for this position.
Proficient in English & Italian in communication and writing in order to liaise with dedicated market counterparts
Possess great passion to develop knowledge and a long-term career in fintech/crypto trading firms
Team player, who is committed and self-driven, with the ability to respond positively to a client''s request for assistance
Able to perform 5 days'' shift work including weekends & Public Holidays (8am-5pm /4pm-1am /12am-9am)

Customer Service Specialist