Requirements: English
Company: CBRE Global Workplace Solutions (GWS)
Region: Rome , Lazio
Join to apply for the Lead Contract Support - Roma role at CBRE Global Workplace Solutions (GWS)2 days ago Be among the first 25 applicantsJoin to apply for the Lead Contract Support - Roma role at CBRE Global Workplace Solutions (GWS)Purpose of the Job:A customer and team facing role to provide exceptional customer service and business support in order to contribute to the continued growth and success of the Business, to provide a comprehensive and flexible administration service to the Contact Manager/Area General ManagerKey Responsibilities:People & DevelopmentPromote and maintain CBRE culture throughout teams.Monitor and maintain the attendance planner.Collate and process timesheets and expenses weekly.Maintain people records such as training, new starters, leavers and any changes in staff are communicated to all relevant teams (e.g. Payroll, HR, BU Coordinator).Communicate effectively and build/maintain relationships at all levels with internal and external customers.Answer calls and emails in a professional and timely manner.Attend and participate in any relevant training courses.Attend regular role specific meetings in order to share best practice.Supervising Contract Support as and when required.ContractAttend and actively participate in customer Work Planning Meeting and support technical Staff Members with planning and scheduling works.Assist with compiling monthly Contract Review Pack and attend monthly meeting.Plan and arrange call outs, maintenance visits, delivery of materials, Extra Works within contracted SLAs.Prepare and issue predefined reports, which form part of the contract and customer''s requirements both operational and financial.Accurately capture data on completed PPM and Reactive Tasks into the CAFM system.Drive PPM and Reactive performance through direct engagement with engineering team and task planning and tracking tools.Familiar with daily operations and the specific scope of the contract e.g. which services are covered and which are chargeable, contract renewal dates etc.QualityEnsure QHSE documentation is maintained and readily available using CBRE systems.Manage data in the system as key user on site, reactive and reporting.Develop, implement and manage operational systems to drive PPM and Reactive Task performance to meet the required SLA''s and KPI''s set out by the contract.Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations.To maintain and update both manual and computer records relating to areas for which CBRE are responsible and keeping the shared CBRE drive and client electronic records up to date to enabling full auditable trails.FinanceEnsure integrity of financial transactions for contract maintain WIP, OPO''s and Debt to within agreed contractual and company defined parameters.Attend and actively participate in weekly finance meeting with contract Manager/Sub-contractorsActively complete MySupplier sub-contractor reviews.Create/raise Extra Works jobs.Maintain Webquote system including raising quotes and housekeeping.Create accurate Extra Work, Projects & Maintenance POs in a timely manner.Regularly review and process supplier invoices.Raise sales invoices (complete billing) in line with company deadlines at the correct margin.Assist with month end financial reporting and ensure deadlines are met.Influence P&L results.QUALIFICATIONSEDUCATION and EXPERIENCEHigh School diploma or general education degree (GED) required. Associate''s degree (AA) or equivalent from two-year college or technical school preferred. Minimum of 3 years of related experience and/or training.COMMUNICATION SKILLSExcellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information.FINANCIAL KNOWLEDGERequires knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and/or commissions. Conducts basic financial analysis.REASONING ABILITYAbility to comprehend, analyze, and interpret documents. Ability to solve problems involving several options in situations. Requires intermediate analytical and quantitative skills.OTHER SKILLS and ABILITIESGood Level of English Language is requiredIntermediate skills with Microsoft Office Suite.Ability to achieve working level skills in either a contracts database or Ariba Contracts Management ModuleSeniority levelSeniority levelNot ApplicableEmployment typeEmployment typeFull-timeJob functionJob functionAccounting/Auditing, Administrative, and FinanceIndustriesBuilding ConstructionReferrals increase your chances of interviewing at CBRE Global Workplace Solutions (GWS) by 2xSign in to set job alerts for Contract Specialist roles.Junior Back Office with French and English_Recent GraduatesWere unlocking community knowledge in a new way. Experts add insights directly into each artic