Requirements: English
Company: Herbalife GBSC Krakow
Region: Krakw , Lesser Poland Voivodeship
technologies-expected :
about-project :
- As an Employee Technology Experience Engineer youll be focused on the design, construction, testing, implementation and optimization of desktop configurations and mobility devices for the GTS end user.
responsibilities :
- Create and maintain standard end-user configurations and assist with the creation of automated software packages to ensure the enterprise PC desktop systems and mobility devices can be supported and patched.
- Perform administration of software distribution, application and security patch management, end point security, remote support and other enterprise PC desktop / mobility devices management, monitoring and troubleshooting utilities.
- Assist with documenting and maintaining standard configurations that support organizational security policies.
- Create technical documentation as required.
- Maintain current knowledge of solutions available to perform software distribution, inventory, monitoring, updates, and ongoing maintenance for the organizations client system environment.
- Troubleshoot and resolve client hardware and software related issues in coordination with other members of the GTS groups and users.
- Develop reports that provide insight and analysis of software license usage, software and hardware compliance, operating systems and hosted application software distribution.
- Prepare, test and release software application and security updates to production.
- Support End User Services Technician in troubleshooting and issue resolution.
- Perform additional duties as assigned.
- Analyze problems and recommend hardware and software solutions as needed to address an issue or to support projects and Teradata initiatives.
- Seek appropriate authority and approval for purchases.
- Maintain the control and process environment for the organizations gold standard operating system image library ensuring client configuration integrity, controlled access, and incremental versioning.
- Support the client system testing environment for evaluating hardware, operating systems, hosted applications, service packs and patches, security configurations and image deployment.
- Schedule and report on the execution of the testing and validation effort as part of a formal release management process.
- Build the service reference architecture mappings of the legacy, standard and future state of the end user PC desktop and mobility portfolio.
requirements-expected :
- 3+ years End User Engineering Experience.
- Preferred: 5+ years experience in End User Support.
- Bachelor''s in Information Technology or related field.
- Windows OS installation, configuration, and troubleshooting (Windows 10, 11).
- Mac OS and Windows (advanced/expert support level preferred).
- Active Directory user and computer management.
- Group Policy understanding and basic troubleshooting.
- Basic networking (IP addressing, DNS, DHCP, VPN).
- Patch management and endpoint security basics (anti-virus, encryption, updates).
- Software deployment (SCCM, Intune, or alternatives).
- Data privacy and handling policies (GDPR, local policies awareness).
- Disk encryption technologies (BitLocker, FileVault basics).
- Excellent verbal and written communication skills (end-user facing role).
- Incident and service request management.
- Documentation and knowledge base contribution.
- Mobile device management (Android, iOS Intune etc.)
- PowerShell scripting for automation.
- Experience with virtual environments (AVD, Hyper-V basics).
offered :
- Luxmed VIP package sponsored by the company.
- Mybenefit System (Kafeteria or Multisport Card).
- Life and Health Insurance.
- Extra hours off - wellness hours 15h per year.
- Hybrid work - 3 days in the office / 2 days from home.
- Annual bonus + Easter, Christmas & Vacation bonuses.
- Personal development opportunities and access to online training environments like free access to the LinkedIn Learning platform.
- Unlimited access to company products in the kitchen.
- Free parking slots - first come first served via company application.
- Family and entertainment events like Santa Clause and Children''s Day.
- Possibility to shape our company through CI activities & programs.
benefits :
- sharing the costs of sports activities
- private medical care
- life insurance
- flexible working time
- corporate products and services at discounted prices
- corporate sports team
- computer available for private use
- no dress cod