Requirements: English
Company: Entravision
Region: Rome , Lazio
Were a dynamic, forward-thinking digital company on a mission to redefine customer support across Europe. Our innovative platform bridges technology with personalized service to empower our clients and ensure an exceptional experience. Join our diverse team, where your unique ideas and proactive approach help shape the future of customer care.Role OverviewAs a Remote Customer Care & Support Specialist, you will be the primary point of contact for our clientele across multiple European markets. In this role, you will provide outstanding support across multiple channels, ensuring that each customer interaction is met with professionalism, empathy, and efficiency. Your ability to troubleshoot issues and deliver tailored solutions will be key to maintaining high customer satisfaction and operational excellence.Key ResponsibilitiesDiagnose and resolve technical, billing, and product-related concerns while adhering to established service level agreements (SLAs).Knowledge Sharing: Develop and maintain an up-to-date knowledge base to help customers self-solve common issues.Cross-functional Collaboration: Work closely with teams (Sales, Product, IT, etc.) to communicate feedback and drive continuous improvement.Training & Onboarding: Assist in training new team members and onboarding clients on our digital tools and resources.Reporting: Monitor customer interactions, track performance metrics, and provide feedback to optimize processes.QualificationsExperience: Minimum of 2 years in online customer service or a related field.Language Skills: Fluent in Italian and basic knowledge of English (written and spoken).Technical Proficiency: Comfortable with CRM systems (e.g., Salesforce, Zendesk) and basic troubleshooting; familiarity with Microsoft Office Suite.Communication: Excellent interpersonal skills with clear, empathetic communication.Problem-Solving: Strong analytical abilities and a passion for resolving complex customer issues. Able to manage multiple tasks in a fast-paced, evolving environment.What We OfferCompetitive Pay: Highly competitive hourly wage of 25 with opportunities for performance-based bonuses.Growth & Development: Access to tailored training programs, coaching, and career advancement.Work Flexibility: Hybrid work model balancing remote work with in-office sessions.Inclusive Culture: Valuing diversity, creativity, and innovative ideas.Wellness & Benefits: Comprehensive health benefits, supportive environment, and employee well-being programs.How to ApplyIf youre passionate about delivering outstanding customer care and ready to make an impact in a dynamic, technology-driven environment, we want to hear from you! Submit your resume and a brief cover letter explaining your experience and why youre the perfect fit for this role.#J-18808-Ljbffr