Requirements: English
Company: Weavy
Region: Milan , Lombardy
Customer Success Manager - Onboarding (M/F)Get AI-powered advice on this job and more exclusive features.Our client is a rapidly growing company in the financial technology sector, providing innovative solutions for cash flow management and forecasting to SMBs and mid-market companies. With a dynamic team and strong expansion across Europe, the company is committed to reshaping financial management for businesses, offering accessible and efficient tools.RECRUITMENT CONTEXT:Due to rapid growth and an expanding customer base, our client is seeking a Customer Success Manager to join their team and help drive customer success. This role offers an exciting opportunity to be part of a fast-growing company focused on delivering exceptional service.As a Customer Success Manager, your responsibilities will include:Managing a client portfolio and ensuring satisfaction.Responding to client inquiries via chat, email, and phone.Onboarding new clients and providing training.Understanding clients needs and offering tailored solutions.Building strong relationships with users and decision-makers.Implementing retention strategies to minimize attrition.Identifying upsell and cross-sell opportunities to grow accounts.Providing feedback to the product team for continuous improvement.Maintaining a high customer satisfaction (NPS).Improving internal processes and best practices.Languages: Native or fluent in Italian, with full professional proficiency in English.Experience: Background in Finance/business studies, with proven interest or experience in customer relationship management, preferably in a SaaS environment or in banking/finance. Junior profiles with a strong desire to learn and grow are welcome.Skills: Strong problem-solving mindset, excellent verbal and written communication skills, highly organized, with the ability to manage large amounts of information efficiently, passionate about delivering exceptional customer experiences with a proactive approach, and demonstrating team spirit and enthusiasm.Salary: 30,000 annually, plus 15% commission based on performance metrics such as onboardings, conversion rates, and upselling.Additional Benefits: Meal vouchers, annual gifts, vacation days increasing with seniority, career development opportunities, and flexible remote work options during summer and winter holidays.RECRUITMENT PROCESS:Phone call with Weavy.Interview with the Onboarding Team Leader.Interview with the General Manager.We look forward to meeting you! Please submit your resume in English.#J-18808-Ljbffr