Requirements: English
Company: JR Italy
Region: Milan , Lombardy
Join us at Merlin Entertainments as we transform the future of digital guest experiences across our iconic global attractions.Infrastructure Support AnalystThe Infrastructure Support Analyst is responsible for supporting the day-to-day operations and maintenance of IT infrastructure services within the EU region. Reporting to the Infrastructure Team Lead, the analyst ensures the stability and reliability of critical infrastructure systems, including networking, servers, and storage. This role involves troubleshooting, system monitoring, and collaborating with other teams to deliver exceptional service and meet operational objectives.Experience and QualificationsMinimum 1+ years of experience in IT support or infrastructure management, with hands-on experience in maintaining IT systems.Knowledge of IT systems, including servers, networks, storage, and other infrastructure components.Experience with IT service management platforms, such as ServiceNow, for incident tracking and service requests.Microsoft Azure Fundamentals certification or Microsoft Certified: Windows Server Hybrid Administrator Associate.ITIL Foundation certification or equivalent experience preferred.Skills and CompetenciesTechnical expertise in infrastructure components and systems, including networking, servers, and storage technologies.Strong problem-solving skills to diagnose and resolve technical issues efficiently.Effective communication skills, both verbal and written, for collaboration with teams and stakeholders.Ability to work collaboratively, sharing knowledge and assisting colleagues.Attention to detail in system configurations and troubleshooting activities.Adaptability to manage changing priorities and adopt new technologies in a fast-paced environment.Merlin ValuesWe Care: Demonstrate thoughtfulness, uphold safety standards, and contribute positively to the environment and communities.Own Your Craft: Pursue personal growth, seek feedback, and stay inspired by industry trends.Drive and Discover: Take ownership, focus on impactful tasks, and innovate for better guest experiences.Go Together: Foster collaboration across teams and cultures to solve problems effectively.Enjoy the Ride: Maintain positivity, support others, and create an inclusive, joyful workplace.#J-18808-Ljbffr