Requirements: English
Company: TN Italy
Region: Frascati , Lazio
Help Desk & Application Support Space Operations (ESA), FrascatiClient:EtinarsLocation:Rome (Hybrid work mode)Job Category:OtherEU work permit required:YesJob Reference:f8ae2c1bbcd0Job Views:2Posted:23.05.2025Expiry Date:07.07.2025Job Description:Etinars is a values-focused company with multi-year experience, specialised in recruiting professionals for niche markets, managing the full life cycle of specialist and executive-level hires. We prioritize trust and transparency, ensuring a swift journey towards your next career step.What We Are Looking For:Help Desk & Application Support Space Operations (ESA)Location: Rome (Hybrid work mode)We seek a motivated, tech-savvy Help Desk & Application Support Specialist to provide 1st and 2nd level support for a critical ESA application supporting over 15,000 users across multiple missions. You will be part of a dynamic, international team operating in a high-security, high-impact space environment, supporting Earth observation, satellite launches, and future space programs.Your Tasks:Provide first-line technical support via phone, email, or ticketing systemLog, categorize, and prioritize tickets accuratelyTroubleshoot and resolve complex incidents and application issuesEscalate to 2nd/3rd level support as per SLAsHandle application access, configurations, and routine updatesMonitor applications and analyze alarmsMaintain and improve operational documentation and proceduresParticipate in testing, patching, and deploymentsCommunicate clearly and professionally with ESA end usersCollaborate with internal teams and external vendors to resolve issuesApply ITIL best practices in incident, request, and change managementContribute to user training, documentation, and knowledge sharingSkills and Experience:Technical Skills: Knowledge of ticketing systems (Remedy, ServiceNow, OTRS, KIX), familiarity with ITIL, basic understanding of Microsoft Office, Outlook, systems administration, XML, SFTP, Eclipse is a plus. Excellent troubleshooting skills.Experience: 12 years in help desk or application support roles. English language certification preferred.Personal Skills: Fluent English, strong customer service, communication, and stress management skills, problem-solving attitude, multitasking, adaptability, quick learning.Additional Information:Work location: Rome hybrid (2 days on-site, 3 days remote)Work hours: MondayFriday, shift-based from 08:00 to 18:00Contract: PermanentStart date: ASAPThis role involves supporting a critical ESA application with 7 modules, contributing to mission planning, non-conformance tracking, and satellite launch operations.We welcome applicants who are EU Citizens or non-EU Citizens with a valid EU work permit. We are committed to diversity and inclusion.#J-18808-Ljbffr