Requirements: English
Company: Aethos
Region: Arzachena , Sardegna
Who we are:Aethos is more than just a destination; its a celebration of extraordinary places, passionate individuals, and shared experiences. We believe that travel and hospitality should inspire and positively impact the mind, body, and spirit. Thats why we carefully select our locations and partner with people who are eager to be part of a community rather than simply filling a role. At Aethos, everyone has the opportunity to make a personal impact, as we believe great ideas can come from anyone.As a young and dynamic hospitality company, we understand the value of quality time spent with loved ones. Were committed to sustainability, well-being, and providing the luxury of space and time. Above all, we champion freedom from the pressures and stresses of modern life. Our goal is to be the first choice for those seeking an escape from the mundane, the stressful, and the unsustainable.This is how we redefine hospitality: while every decision we make revolves around the needs of our guests and community, we always strive to build a workplace that is enriching and meaningful. We are driven by the desire to create a world we are proud to be a part of, and we invite you to join us in making it a reality.About Aethos SardiniaSituated in the charming town of Cannigione, Arzachena, Aethos Sardinia is not just a hotel; it is a luxurious residence. Our proximity to the most important centers of the Sardinia makes us a focal point for social events and glamorous evenings. Moreover, the allure of the most beautiful beaches of the region is just a short distance away. Aethos Sardinia is not just a place to stay, it''s an experience waiting to unfold, it''s Mediterranean-inspired elegance. Your journey at Aethos Sardinia is not just a job; it''s an opportunity to be a part of an exquisite narrative. We believe in fostering a workplace where your skills are valued, your growth is nurtured, and where every day presents new opportunities to excel.Position summaryAs Front Office Supervisor, I will manage the daily operations of the Front Office team, ensuring a seamless and personalized guest experience. Through proactive leadership, I will address guest needs, foster cross-department collaboration, and maintain high service standards.My responsibilities include overseeing check-ins and check-outs, handling inquiries, and ensuring accurate financial reporting. I will support the Front Office Manager in upholding Aethos values and driving operational excellence while contributing to wellness, sustainability, and financial performance to exceed guest expectationsKey responsibilitiesOperational OwnershipI will ensure the smooth operation of the Front Office team by:Supporting a guest-centric culture and raising awareness among colleagues about the importance of guest experience.Managing the guest experience from arrival to departure, including special occasions, with precision and warmth.Oversee daily operations, including arrivals, departures, check-ins, check-outs, and guest interactions.Addressing inquiries and resolving concerns promptly and professionally.Coordinating reservations, transportation, and special requests for personalized service.Conducting Front Office audits and ensure accurate reporting.Monitoring security and safety protocols for guest and host well-being.Reviewing PMS reports and resolving discrepancies.Maintaining detailed guest profiles for personalized service.Managing host schedules, ensuring professionalism and punctuality.Ensuring accuracy of daily checklists and room inventory management.Collaborating with Housekeeping, Maintenance, Room Service, Engineering, and Security to enhance guest satisfaction.Supporting upselling initiatives and preparing for the next day''s operations.Coordinating guest transfers with transportation providers.Attending and contributing to departmental meetings and briefings as required.Performing additional tasks as assigned by senior leadership.I am committed to upholding and exceeding Aethos quality standards by:Maintaining a visible presence in guest areas and offering hands-on support.Creating a warm and professional first impression for all arrivals and departures.Personalizing interactions to anticipate and meet guest preferences.Sharing knowledge about hotel services, amenities, and the local area.Supporting seamless communication between guests and departments to fulfill special requests.Handling guest complaints and suggestions, logging them, and ensuring timely resolution.Monitoring guest feedback and implementing service recovery when necessary.Offering directions and accompanying guests when required.Ensuring compliance with procedures and brand standards.Financial PerformanceI will contribute to the financial success of the Front Office team by:Optimizing host productivity and resource allocation.Managing all Front Office and PMS end-of-day processes, including reconciliations and ensuring accurate host Cashier Closures.Driving upselling and cross-selling