Requirements: English
Company: eCarsTrade
Region: Antwerpen , Flanders
eCarsTrade is a B2B reseller of used vehicles (ex-lease, trade-in, and short-term rental cars), serving a diverse customer base across Europe. Through our proprietary platform, we facilitate car auctions and manage our own stock. With a proven track record of 60% year-over-year growth for the past three years, were on a mission to become a major player in the automotive industry.
Are you energetic, disciplined, and passionate about cars? Then you are the Senior Claims & Fleet officer we are looking for!
You understand the technical aspects of vehicles, you have a talent for organizing processes, good negotiation skills and are always keen on getting things done.
We value commitment, loyalty, and dedication. We offer flexibility, incentives, and a context for self-development. This role reports to the Head of Operations.
Responsibilities:
- To take full ownership of the claims cycle towards:
- Suppliers (Leasings, Dealership groups, ST Rentals...)
- Customers (SME Car traders around EU)
- Logistics partners
- Set-up, automate and optimize claim process
- Create reports and communicate the results to the C-Level management
- Negotiate and compromise to find the best solutions for all involved parties
- Register and follow up on repair issues (Suppliers / Customers)
- Register and follow up on insurance cases.
- Documentation/administrative processing
- Coordinating company fleet (+40 units) readiness. Making sure all company owned cars are presentable and accessible.
- Cross communication throughout the company departments (especially Sales, warehouse and Purchase teams).
Requirements:
- You have more than 3 years of working experience
- Good automotive technical knowledge
- Preferably experience in claims handling, mechanics or fleet management
- Communication and negotiation skills
- Good analytical skills
- Strong organizational skills
- Very efficient and independent problem solver
- Eye for small details!
- Team player and able to work alone on important tasks as a problem solver
- High sense of responsibility and punctuality
- Energetic, innovative, enjoy new challenges
- You are fluent in English and French or Dutch! Other languages are a plus
We offer:
- Start-up working environment where creativity and ambition is rewarded
- Unique opportunity for growth
- A competitive salary package with good extra-legal benefits
- Company car (optionally)
- Starting date: as soon as possible