Requirements: English
Company: Thales
Region: Monza , Lombardy
Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billions of digital interactions they have with people. Our technologies and services help banks exchange funds, enable cross-border interactions, make energy smarter, and much more. More than 30,000 organizations already rely on us to verify identities, grant access to digital services, analyze vast data, and encrypt information to secure the connected world.Position SummaryThe Quality Specialist supports all organizations in delivering quality and operational efficiency throughout the business lifecycle, enhancing customer satisfaction. They ensure the implementation of processes, practices, and tools to align with Group standards, customer requirements, and international regulations. They also ensure compliance with ISO standards, update procedures due to organizational changes, and maintain adherence to industry-specific quality standards (PCI, CQM, Bancomat, etc.). Collaboration with HSE specialists is also part of the role, with HSE skills highly valued.Essential Functions / Key Areas of ResponsibilityImplement Thales Quality & Customer Satisfaction policies, developing the maturity of related organizational units.Support Quality Assurance activities to ensure product and service quality across business units.Manage relationships with customers regarding quality matters, establishing proactive contacts to ensure satisfaction and prevent issues.Monitor customer satisfaction in coordination with stakeholders such as KAMs, Sales, Marketing, Bids, Projects, Services, and Quality teams.Handle customer complaints, acting as a point of contact, analyzing data, and providing feedback internally and to customers.Stimulate actions to improve customer satisfaction and loyalty, analyzing feedback for management review.Manage audits with third-party organizations, including planning, reporting, and corrective actions.Conduct supplier audits, managing schedules, checklists, and reporting.Ensure activities related to ISO 9001, ISO 14001, and ISO 45001 certifications are properly coordinated and maintained.Implement improvements to prevent customer issues, adjusting processes and quality systems accordingly.Manage customer claims collaboratively with relevant teams.Ensure integration of procedures and processes with the Corporate Quality Management System, maintaining compliance with standards and regulations.Minimum Requirements: Skills, Experience & EducationBachelors degree in Environmental and Quality Engineering or a related technical field (production, industrial, electronics, mechanical, chemistry).3-5 years of experience in manufacturing industries.Knowledge of statistical methods and troubleshooting/problem solving skills.Familiarity with quality tools like Inspection & Test Plans, ISO standards (9001, 14001, 45001).Key attitudes include result and customer orientation, self-motivation, critical thinking, flexibility, and teamwork.Excellent interpersonal and communication skills.Knowledge of Lean principles is a plus.Fluent in English; knowledge of additional Quality Standards and Lean Management is advantageous.#J-18808-Ljbffr