Requirements: English
Company: Belmond Management Limited
Region: Portofino , Liguria
Assistant Front Desk Manager - Splendido, A Belmond Hotel
Splendido, A Belmond Hotel, part of the LVMH Group, is an emblem of Portofinos allure. Our elevated escape is perched in the protected Portofino hills, overlooking the glittering Gulf of Tigullio and charming Portofino. We are proud of our legendary past and continue to visualize our heritage of the future.
Become part of a caring team of professionals striving for excellence. At Belmond, we look for effortlessly engaging characters whose personality, humor, and charm shine through, creating a culture for unscripted and instinctive service and genuine human connection.
We are seeking an Assistant Front Desk Manager for the upcoming season to join our Front Desk team. The ideal candidate is passionate about providing authentic, luxury experiences in world-renowned destinations to our guests, demonstrating care, confidence, and curiosity. He/she is enthusiastic about service and eager to grow professionally.
Key Responsibilities:
- Greeting guests and ensuring efficient and friendly check-in and check-out processes.
- Rooming guests and answering inquiries about the hotel and local area.
- Organizing special requests and liaising with all hotel departments to ensure high service standards.
- Implementing Leading Quality Assurance and Belmond Standards.
- Supporting, training, and supervising front office staff.
- Supervising workload during shifts and maintaining communication with all departments.
- Ensuring accurate room status information and resolving guest issues promptly and courteously.
- Conducting regular meetings with the front office team and reviewing daily reports.
- Ensuring the implementation of hotel policies and house rules.
- Operating front office computer systems and ensuring timely responses to messages and emails.
- Maintaining an organized filing system with all documentation.
Requirements:
- At least 2 years of experience in the same role in luxury hotels.
- Ability to handle stressful situations and remain calm under pressure.
- Fluent in Italian and English. A third language is required.
- High standards of service.
- Knowledge of Microsoft Office package and major hotel operating systems.
Other Requirements:
- Willingness to work as a team player.
- Ability to provide genuine and consistent high levels of service by anticipating and exceeding guest and colleague expectations.
- Treating each other with respect and inclusiveness regardless of position, level, or background.
Belmond and you:
- Seasonal labor contract according to C.C.N.L. Settore Turismo - Level 3.
- Start date: March 2025. End date: November 2025, with the aim of continuous collaboration over subsequent seasons at Splendido and a career path.
- Salary as per CCNL plus an increase based on seniority and skill level, separate payslip for 13th, 14th, and TFR.
- Accommodation in our staff house, including breakfast and access to the staff canteen.
- Bus ticket as a benefit for the contract period.
- Welfare incentive based on quality goals.
- Discovering Belmond programme, which offers team members complimentary accommodation at Belmond hotels, discounted rates for our trains, cruises and safaris, and discounted food and beverages.
About Belmond:
- Belmond has been a pioneer of exceptional luxury travel since 1976. Its portfolio extends across 24 countries with 46 remarkable properties. The essence of the Belmond brand is built upon its heritage, craftsmanship, and genuine, authentic service. We treasure history while looking to the future. We embrace community spirit and believe in responsible, sustainable tourism.
- Belmond is part of the worlds leading luxury group, LVMH Mot Hennessy Louis Vuitton.
- Belmond is an equal opportunities employer that is committed to diversity and inclusion in the workplace.
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