Requirements: English
Company: Belmond
Region: Portofino , Liguria
Assistant Front Desk Manager - Splendido, A Belmond HotelSplendido, A Belmond Hotel, part of the LVMH Group, is an emblem of Portofino''s allure. Our elevated escape is perched in the protected Portofino hills, overlooking the glittering Gulf of Tigullio and charming Portofino. We are proud of our legendary past and continue to visualize our heritage of the future.Become part of a caring team of professionals striving for excellence. At Belmond, we look for effortlessly engaging characters whose personality, humor, and charm shine through, creating a culture for unscripted and instinctive service and genuine human connection.We are seeking an Assistant Front Desk Manager for the upcoming season to join our Front Desk team. The ideal candidate is passionate about providing authentic, luxury experiences in world-renowned destinations to our guests, demonstrating care, confidence, and curiosity. He/she is enthusiastic about service and eager to grow professionally.Key Responsibilities:Greeting guests and ensuring efficient and friendly check-in and check-out processesRooming guests and answering inquiries about the hotel and local areaOrganizing special requests and liaising with all hotel departments to ensure high service standardsImplementing Leading Quality Assurance and Belmond StandardsSupporting, training, and supervising front office staffSupervising workload during shifts and maintaining communication with all departmentsEnsuring accurate room status information and resolving guest issues promptly and courteouslyConducting regular meetings with the front office team and reviewing daily reportsEnsuring the implementation of hotel policies and house rulesOperating front office computer systems and ensuring timely responses to messages and emailsMaintaining an organized filing system with all documentationRequirements:At least 2 years of experience in the same role in luxury hotelsAbility to handle stressful situations and remain calm under pressureFluent in Italian and English. A third Language is requiredHigh standards of serviceKnowledge of Microsoft Office package and major hotel operating systemsGood communication skillsOther Requirements:Effective communication, emotional intelligence, adaptabilityWillingness to work as a team playerAbility to provide genuine and consistent high levels of service by anticipating and exceeding guest and colleague expectationsTreating each other with respect and inclusiveness regardless of position, level, or backgroundBenefits:Seasonal labor contract according to C.C.N.L. Settore Turismo - Level 3Start date: March 2025. End date: November 2025, with the aim of continuous collaboration over subsequent seasons at Splendido and a career pathSalary as per CCNL plus an increase based on seniority and skill level, separate payslip for 13th, 14th, and TFRAccommodation in our staff house, including breakfast and access to the staff canteenBus ticket as a benefit for the contract periodWelfare incentive based on quality goalsDiscovering Belmond programme, which offers team members complimentary accommodation at Belmond hotels, discounted rates for our trains, cruises and safaris, and discounted food and beveragesAbout Belmond:Belmond has been a pioneer of exceptional luxury travel since 1976. Its portfolio extends across 24 countries with 46 remarkable properties. The essence of the Belmond brand is built upon its heritage, craftsmanship, and genuine, authentic service. We treasure history while looking to the future. We embrace community spirit and believe in responsible, sustainable tourism.Belmond is part of the world''s leading luxury group, LVMH Mot Hennessy Louis Vuitton.Belmond is an equal opportunities employer that is committed to diversity and inclusion in the workplace.Seniority levelMid-Senior levelEmployment typeFull-timeJob functionOtherIndustriesIT Services and IT Consulting#J-18808-Ljbffr