Requirements: English
Company: ireland.xpatjobs.com
Salary: 45000 - 60000/annum
Region: Dublin
Dublin - Park West location - Hybrid with 1 day/week WFHA supportive, people-first team culture€45K-€60K/year + benefits + bonusMy client is a dynamic and growing MSP with a passion for great technology and even better customer service. Their team is collaborative, friendly, and always ready to support one another and they are looking for someone who shares that energy. As a Level 2 Engineer, you'll troubleshoot complex issues, work on both client and server environments (virtual and physical), and get hands-on with cloud and on-premise services. You’ll also get to roll out and implement IT solutions, mentor junior staff, and play a key role in delivering projects that make a real difference for their clients. Your Responsabilities:Resolve assigned support tickets and technical issues efficientlyAct as an escalation point for the Level 1 support teamCommunicate clearly with clients, keeping them in the loop and ensuring their needs are met (and exceeded!)Deploy and document new IT solutions for a variety of businessesHelp introduce and assess new technologies for our service offeringsKeep client documentation up to date and support our team with accurate technical reportingProvide mentoring and training to junior techniciansYour Experience Education:No VISA sponsorship available.3+ years’ experience with Microsoft 365 and Azure Admin portals (Exchange, SharePoint, etc.)Strong skills in firewall, wired/wireless networking, and troubleshootingFamiliarity with Intune, Windows Server (2016+), Active Directory, DHCP, DNSProject implementation experience and a knack for documentationA team player with top-notch communication skills and attention to detailPrevious experience in a Managed Service Provider environment is a big plusCompTIA Network+, MCSA/MCSE, CCNA, Azure certifications - AZ-104, MS-102, MD-102 (highly desirable)Experience with PSA systems and time management tools (desirable)Please APPLY directly or contact me on (url removed) / (phone number removed) for further details