Requirements: English
Company: SIRVIS Italia - Connecting HoReCa
Region: Bergamo , Lombardy
Position: Key Account Manager - Sirvis Italy Location:Italy , on site About Sirvis Italy: Sirvis Italy, a pioneeringforce in the digital transformation of within the B2B sector,specifically targets the HoReCa industry. Our platform is not onlywitnessing rapid growth across Italy and other European markets butis also deeply rooted in our extensive experience in transformingcommercial capabilities in the HoReCa channel. Our approachtranscends the provision of a digital tool; it includes a holistictransformation that enhances capabilities, evolves processes,manages change, sets strategic directions, and leverages advanceddata management. At Sirvis, we believe true digitalization in theHoReCa sector involves creating an ecosystem where technology,human relationships, and industry insights converge. Recognizingwholesalers'' pivotal role in delivering outstanding service levels,Sirvis equips them with the right tools for efficient and effectiveservice to HoReCa businesses, fostering meaningful partnershipsbetween suppliers and enterprises. Committed to excellence andsustainability, Sirvis is redefining the HoReCa sector''s digitallandscape, aiming to improve client well-being while ensuring asafe, collaborative environment for our teams. Job Description: Asa Key Account Manager at Sirvis, you will be instrumental indriving the digital transformation of our Sellers sales. This rolecombines traditional key account management with advanced digitalstrategies to enhance our sellers Route-To-Market (RTM) efficiencyand effectiveness. You will manage daily operations, digitalinitiatives, and ensure the successful implementation of newprocesses to meet operational targets and optimize the buyerexperience. Key Responsibilities: - Enhancing Digital Sell-Out:Actively hunt and identify key outlets for the seller usingavailable commercial tools to boost digital sales. Strategicallyintroduce digital solutions to these outlets, enhancing theirengagement and sales performance through optimized digitalroutes-to-market. - Operational and Seller Management: Oversee theday-to-day operations of key seller accounts, ensuring smoothoperational flows and compliance with service level agreements(SLAs). - Digital Transformation Leadership: Lead digital changeinitiatives by implementing new technologies and processes thatenhance sales force effectiveness and customer engagement. Advocatefor and manage the adoption of digital tools and platforms acrossthe organization. - Sales Force Engagement and Development: Conductshadowing sessions with the wholesaler sales force to identifyimprovement areas, provide coaching, and share insights. Create andmanage motivational programs such as gare agenti to enhance salesforce performance. - Digital Sales and Marketing Strategies: Giveinputs to the Customer Success team and to Digital Marketing todevelop and manage digital sales strategies and marketingcampaigns. - Incentive and Promotion Management: give inputs toDigital marketing in the design and implement incentive schemes andpromotional initiatives tailored to digital and traditional marketsto boost sell-out and digitalize customer interactions. -Performance Monitoring and Reporting: Set operational targets,monitor performance against metrics, and provide regular reports tosenior management on progress and challenges. Qualifications: -Experience in field activities as KAM or Hunter in Sirvis in theB2B or digital platform sector. - Excellent communication skillsand the ability to foster strong relationships. - Fluent inItalian. - Passion for digital innovation and commitment tocontinuous improvement. What We Offer: - A leading role in the B2Bdigital transformation within the HoReCa sector. - The opportunityto significantly impact customer experience and business outcomes.- A dynamic, supportive work environment encouraging growth andlearning. - Competitive compensation and benefits. Key BusinessIndicators (KBIs) for the Role: - NPS & GMV: Track customersatisfaction and total sales value to gauge platform engagement andusage. - YTD & Monthly Active Buyers: Monitor growth throughunique buyer engagement.