Requirements: English
Company: GR8 Tech
Region: Wroclaw , Lower Silesian Voivodeship
GR8 Tech is a global product company that provides innovative, scalable platforms and business solutions for the iGaming industry.
GR8 Tech platform successfully handles millions of active players and offers best practices to develop and grow in the gambling industry. We are here to provide great gaming tech to satisfy even greater ambition!
We develop complete tech coverage for gambling businesses worldwide, including iGaming platform solutions, consulting, integration, and long-lasting operation services.
As a Technical Support Specialist , you will be responsible for facilitating seamless access to systems and services for internal employees within the company. Your role entails providing timely and effective technical support, managing access rights and permissions, and ensuring smooth communication with internal stakeholders.
Access Provisioning and Support:Acting as the primary point of contact for internal employees seeking access to systems and services. Utilizing Active Directory (AD) and GSuite to manage rights and permissions for different systems and services. Application Installation, Configuration, and Troubleshooting:Providing support in the installation, configuration, and troubleshooting of systems and services related to granted permissions and accesses. Assisting users in resolving access-related issues promptly to minimize disruptions to workflow;
Addressing inquiries, providing updates on access requests, and offering technical assistance as needed to ensure clear and efficient communication channels;
Being available for support during regular business hours, Monday to Friday, from 9:00 to 18:00, to promptly address access requests and technical issues encountered by internal employees;
Experience in customer support, service desk, or incoming line;
Basic understanding of operating systems (Windows\MacOS);
Basic understanding of Networking (OSI, TCP\IP protocols);
Basic understanding of Active Directory and GSuite;
Experience with JIRA/Confluence.
Psychological support;
Home-office coverage.
Remote work, Coworking compensation;