Requirements: English
Company: Teradyne
Region: San Jos, Costa Rica
Duties & Responsibilities1. Position provides support to an enterprise engineering application deployed company-wide.2. Troubleshoot client service requests on an on-going basis and ensures that all activities are performed at a level of quality consistent with IT standards.3. Exercise critical thinking and professional judgment to take appropriate actions.4. Provide ongoing support and communication to other staff members, promoting an empowered, multi-disciplinary team environment.5. Provides On-Call support as needed.6. Performs other duties as assigned.**To apply for this position, please use the following URL**:Basic Qualifications, Experience, Skills & Education Required1. 1-3 years of experience on enterprise products2. Hands-on experience on Application Support, Upgrades and Integrations projects3. Working experience on support mechanism, SLA management and risk mitigation4. Experience on application configuration and administration (accounts, licenses, workflows etc)5. Detail orientation, technical details, following established processes and assisting with the development of new or changes to support processes6. Strong focus on documentation and root cause analysis7. Experience effectively responding to shifting priorities in a fast paced and changing environment8. Excellent communication (verbal and written English) and customer management skills9. Engineering process knowledge a plus- 10. Experience with PLM/PDM (Teamcenter, Agile, Windchill, Smarteam etc), CAD tools (Solidworks, NX etc) or ERP applications a plus