Requirements: English
Company: EFTA Surveillance Authority
Region: Brussels , Belgium
ESA is recruiting Head of IT who combines a strategic mind with a hands-on and operational approach. The right candidate will have a strong IT background and a proven capacity to communicate efficiently clients at all levels across the organisation.The Administration Department is a strategic internal partner that offers vital support across multiple areas, including Finance, Human Resources (HR), and Information and Communication Technology. By delivering robust administrative management and services, the department enhances the working environment, promoting efficiency and collaboration, and acts as the enabling partner in the organisation. The services provided are designed to align with the organization's goals, ensuring that all operational facets are managed proficiently and securely.Within the Administration Department the IT team is responsible for the strategy, planning, procurement, implementation, and maintenance of the complete IT infrastructure of the Authority. They manage day-to-day operations of ESA's Document Management System (Gopro) and other IT systems, ensuring smooth operation and maintenance of IT infrastructure. Additionally, the IT team supports all departments by monitoring associated working routines and assisting in inspections in the field of competition, involving forensic IT.The Head of IT plays a pivotal role in ESA in leading the IT team within the Administration Department, ensuring the smooth operation and maintenance of IT infrastructure with a particular attention to Gopro. This role involves strategic planning, procurement, implementation, and day-to-day management of IT services to enhance efficiency and collaboration across the organization. Additionally, the Head of IT will spearhead the digitalisation process and initiate digital tools to improve working methods and communication, identifies areas for IT improvement, and manages the daily activities and projects of the IT team. The Head of IT also ensures robust IT security, particularly in the area of cyber. Main responsibilitiesDevelop and implement the IT strategy in alignment with the organisation's overall objectivesLead and manage the IT team, fostering a culture of continuous improvement and innovationManage the organisation's IT infrastructure, including Hardware, software, networks, cloud environments (Azure) and data centresEnsure high levels of availability, functionality, and security of IT systemsOversee IT projects from conception to completion, ensuring they are delivered on time, within budget, and meet quality standardsCoordinate with other departments to ensure IT projects align with organisational needsManage relationships with key suppliers and service providersCollaborate with internal stakeholders to understand and address their IT needsStay abreast of emerging technologies and trends to drive innovation and digitalisation within the organisationPromote a culture of continuous improvement in IT services and processesPerform any other related duty as assigned Essential requirementsUniversity degree in field of Information Technology, computer sciences, information science, or a related fieldMinimum 8 years' relevant professional experience, including proven management experience, in the private or the public sectorExperience working with networking Hardware, switches, access points or similarExperience working with server HardwareWorking knowledge with infrastructure based on standard Microsoft 365 products, including Azure, Active Directory, Windows 11, Exchange Server, Microsoft Intune and Apple Business Manager MDM, SQL Server, PaloAlto, Cohesity and CrowdstrikeExcellent organisational, analytical, interpersonal and communication skillsInitiative and the ability to work both independently and in a team in an international environmentCertifications in relevant Microsoft Solutions.Certification in relevant project management toolsExcellent command of written and spoken English (ESA's working language) and the ability to draft documents in a clear and concise mannerDesirable requirements:Experience in an international organisation or national administrationExperience in IT project managementExperience in IT forensic analysisGood understanding of Norwegian, Icelandic or German (the EEA EFTA languages), ad/or good understanding of French and/or Dutch (the host country languages)Knowledge and experience working with Aruba solutions, Nutanix and AcropolisReporting and collaboration: The incumbent reports to Director, Administration and works closely with the Deputy Director, Administration and Head of Finance and Head of HR. Due to the nature of the role, the incumbent works closely with the leadership of ESA, including College.Direct reports: 2Indirect reports: N/a Conditions ESA has a dynamic and diverse work environment with the opportunity to work in a team of highly qualified p