Requirements: English, Dutch
Company: Speakit
Region: Groningen , Groningen
Are you looking for a new job opportunity within an international company where you can grow and make use of your skills? Do you have team-leading experience managing customer support teams?ResponsibilitiesApply a process of continuous review and proactive management of absenteeism and attrition for all Advisors in the team, ensuring return to work and exit interviews are completedContinually review and monitor work performance of all Advisors against agreed KPIs, instigating appropriate corrective action, using performance management tools, to manage any shortfallUndertake formal quarterly performance reviews and 1:1 monthly meetings with each Advisor, ensuring objectives are continuously reviewed and linked to business KPIsEnsure Advisors are recognized and rewarded for outstanding achievements/performance in line with company mission and valuesFacilitate a culture of open and honest 2 way communication, ensuring key messages are cascaded to all team members, encouraging feedback and sharing of ideas and best practiceMaintain an environment which supports the spirit of teamwork, where Advisors are committed, loyal and take pride in working for the company; ensure actions from employee satisfaction survey are implemented and continuously reviewedCoach, develop and motivate Advisors by providing the skills and knowledge to perform their job, together with opportunities for skills expansion and career developmentEnsure appropriate actions are taken to improve client satisfaction survey scoresRequirementsNative our proficient Dutch (C2) (mandatory)Advanced level of English (at least C1) both verbal and written (mandatory)Minimum of 12 months of call center experience preferably as Team Manager or product specialistEvidence of effective interpersonal, coaching, and leadership skillsExcellent telephone, keyboard, verbal and written communication skillsLogical and objective approach to call assessmentAbility to organize and prioritize, set priorities and multi-taskOffice based position in Athens, GreeceBenefitsCompetitive remuneration package, including salary and bonusFully paid trainingPermanent contractSupport with paperwork (afm-amka)Private healthcareContinuous learning/development opportunitiesCompetitive career opportunitiesA safe, friendly, diverse, supporting and technological companyInternational and multicultural environment (celebrations, initiatives to develop your skills and events to increase the team spirit)Fitness room in our premises Personal Trainer