Requirements: English
Company: SIMPLEX Recruitment
Region: the netherlands, the netherlands ,
Position Summary:
This hybrid role combines customer service and inside sales responsibilities to support and grow the customer base in the Benelux region. You will manage existing accounts, re-engage past customers, process orders and promote digital sales initiatives. Collaboration with logistics, credit and sales teams is essential to ensure excellent customer experience and business growth.
Key Responsibilities:
- Process customer requests, quotes and orders accurately and in a timely manner.
- Check orders against customer agreements and purchase orders.
- Respond to product inquiries, complaints and issues with urgency and professionalism.
- Maintain proactive contact with current and former customers to build and rekindle relationships via phone, video calls and occasional in-person visits.
- Negotiate pricing and conditions; align customer needs with internal resources.
- Monitor order status, credit limits, shipments and returns in coordination with logistics and credit departments.
- Maintain accurate and updated records in Salesforce.com and ERP systems (SAP).
- Forecast sales and manage account portfolios effectively.
- Identify upselling and cross-selling opportunities to maximize growth.
- Collaborate with internal teams and external stakeholders for seamless service delivery.
- Perform other duties as assigned.
Requirements:
- Bachelors degree in Business Administration, Marketing, Economics or a related field (preferred).
- 23 years of experience in customer service or inside sales, preferably within the plastics industry.
- Native proficiency in Dutch and fluency in English; additional European languages are a plus.
- Strong communication, organizational and time management skills.
- Proficiency in Microsoft Office Suite; experience with SAP and Salesforce.com is an asset.
- Ability to work independently and as part of a team in a fast-paced environment.
- High attention to detail, customer-focused mindset, and adaptability to change.
- Willingness to engage in continuous learning and digital transformation initiatives