Requirements: English, Korean
Company: Brunello Cucinelli
Region: Perugia , Umbria
The Customer Care Specialist, located in our HQ officein Solomeo, is part of the Global CRM team and will act as BrandAmbassador towards the customer who gets in contact with the Brand,from all countries and from all channels (e-commerce, boutiques,multibrand doors). Reporting to the Customer Care Manager, she/hewill work closely with the Retail, Multibrand and Digital teams,the Repairs, E-commerce warehouse, Legal and DPO departments, andwith the Local CRM and customer care colleagues. Responsibilities -Contribute to spread the CRM culture within the company - In everyinteraction with customers, try to establish a human connection,which opens doors to the Brand, Solomeo, our Casa Cucinelli andBoutiques around the world - Act as a personal stylist for thecustomer, manage clienteling activities, both digital and physical,aimed at proactively involving the customer in the life of theBrand, elevating the client experience and creating a bond betweenhim and the Brand - Review all assigned customer service requests,prioritize and manage resolution ensuring an excellent level ofservice, in line with the absolute luxury Brand positioning,before, during and afther the purchase - Manage returns, repairsand alterations: tracking and facilitating operations - SupportE-commerce OMS, operations and Omnichannel activities, on-line andin boutique (e.g. shipment monitoring and follow up with clients) -Assist with special projects (i.e. ad-hoc training sessions,customer delight initiatives, gifting. Requirements - Fluency inItalian, English and Korean is required - Minimum experience inCustomer Care, Retail or CRM roles, ideally in luxury - A Customerorientation with a passion for establishing authentic relationships- Excellent written and verbal communication skills: the idealcandidate can communicate with our customers in a gentle way, andin line with the spirit of the Brand. Being able to alleviate adifficult situation with empathy - Extreme attention to details,ability to prioritize daily work and special projects, and truepassion for fashion, styling and storytelling - Ability to workboth independently and within an international team environment -Knowledge of Salesforce is a plus, good proficiency in Excel isrequired