At ING we are looking for a Customer Experience Specialist
Your role and work environment:
We are looking for a talented and enthusiastic Customer Experience Specialist to join our Customer Experience & Innovation Culture Team of Customer Obsession & Innovation CoE
The responsibility of this team is to understand and anticipate customers'' needs to make their experience perceived as memorable and innovative. Our vision is to make ING the most loved bank in the Spanish market, providing our customers a Superior Customer Experience.
Your key responsibilities:
As a Customer Experience Specialist you will:
What are we looking for?
Want to know if this job is made for you? These are some of the qualities that we value the most for this role. And if the shoe fits dont hesitate to apply!
Background & experience
Master or bachelor degree with a minimum of 5 years of working experience in Customer Experience fields such as Voice of Customer Analytics and Customer Journey Design.
Technical skills:
Soft skills:
What do we offer?
The time you spend at work, the challenges you face or the lessons you get are very important, but What about your personal life? At ING we want your work to fulfill you in every way, and that is why we take care of even the smallest details.
Check out what is waiting for you!
Be flexible my friend.
Our model is all about flexibility and accountability. Keeping both our customers and our colleagues needs in mind, you determine together which days you work at home and which you come to ING MAD to offer your best self. Do your thing.
Restaurant card.
So that thinking about what to have for lunch doesnt take up your time or your cravings.
Our house will be your home.
In our offices you can find electric mobility solutions, doctor, hairdresser, gym, The Good Service (to help you with your errands) and much more!
Health insurance.
For you and all your family (spouse/partner and children).
Life insurance.
We help you protect what matters most to you.
Flexible remuneration.
In addition, you will enjoy our flexible remuneration model, through a more tax-advantaged way, you will be able to access other services such as nursery, transport card, training aids
Free company shuttle.
It doesn''t matter where you live. We have 6 routes (North, Central, South, A5, A42 and A6) to get you to our ING office in Madrid comfortably.
Banking benefits.
Special loans with more beneficial conditions.
Special mortgage conditions after 6 months working at the bank.
And you can benefit from our pension plan after 1 month with us!
More vitality and more belonging
360 care of the employee (physical, mental, social connection & purpose).
Physiotherapy servic