Requirements: English
Company: mailship
Region: Milan , Lombardy
Mailstep is a rapidly growing logistics company, specializing in providing seamless end-to-end shipping solutions for our clients. We are currently seeking an experienced Onboarding Specialist to join our team and play a crucial role in helping our customers successfully integrate and utilize our Mailship platform. This role is essential in ensuring a smooth onboarding process and providing exceptional customer service.Key Responsibilities:Manage the contract execution process for clients brought onboard by our sales teamCoordinate and execute comprehensive training sessions for customers on the Mailship systemOversee the initial shipments of goods into our warehouse, ensuring a seamless integration into our systemAct as the bridge between our IT team and the client's IT team, ensuring successful integration of our system with the client's existing infrastructureServe as the primary liaison between customers and our warehouse/operations team, ensuring clear communication and addressing any issues that may ariseRequirements:Minimum of 2 years of experience in customer onboarding, project management or a similar roleStrong communication and interpersonal skills, with the ability to build rapport with clients and internal teamsExperience in coordinating and executing training programsUnderstanding of ecommerce platforms like Shoptet, Shopify, WooCommerce and insights into current ecommerce trends.Proficiency in understanding REST API concepts, ability to navigate through technical documentation and conduct basic testing using tools like PostmanWhy Mailship?We are a company with great potential and friendly colleaguesyou definitely wont be bored hereTraining and further professional developmentFlexible working hoursOn site work maximum 1 day home office per week (please check commuting to adressVia Sandro Pertini, 3, 20074 Carpiano)5 weeks of vacationWork in our application systemswe have our own development and were doing great!If you're not looking for a corporate setting but a cool company with a startup vibe, Mailship is the right place for you!