Requirements: English
Company: JR Italy
Region: La Spezia , Liguria
Social network you want to login/join with:col-narrow-leftClient:Merlin EntertainmentsLocation:Job Category:Other-EU work permit required:Yescol-narrow-rightJob Reference:3890356830978703360337150Job Views:2Posted:11.05.2025Expiry Date:25.06.2025col-wideJob Description:Join us at Merlin Entertainments as we transform the future of digital guest experiences across our iconic global attractions.The Infrastructure Support Analyst is responsible for supporting the day-to-day operations and maintenance of IT infrastructure services within the EU region. Reporting to the Infrastructure Team Lead, the Infrastructure Support Analyst ensures the stability and reliability of critical infrastructure systems, including networking, servers, and storage. This role involves troubleshooting, system monitoring, and collaborating with other teams to deliver exceptional service and meet operational objectives.Experience and QualificationsMinimum 1+ years of experience in IT support or infrastructure management, with firsthand experience in maintaining IT systems.Knowledge of IT systems, including servers, networks, storage, and other infrastructure components.Experience with IT service management platforms, such as ServiceNow, for incident tracking and service requests.Microsoft Azure Fundamentals certification or Microsoft Certified: Windows Server Hybrid Administrator Associate.ITIL Foundation certification or equivalent experience preferred.Skills and CompetenciesTechnical expertise in infrastructure components and systems, including networking, servers, and storage technologies.Strong problem-solving skills to diagnose and resolve technical issues efficiently.Effective communication skills, both verbal and written, for collaboration with internal teams and stakeholders.Ability to work as part of a team, assisting colleagues and sharing knowledge where necessary.Attention to detail in system configurations and troubleshooting activities.Adaptability to manage changing priorities and adopt modern technologies in a fast-paced environment.Merlin ValuesWe CareGo beyond for both guests and colleagues, showing thoughtfulness in every interaction.Uphold standards of safety, security, and welfare, prioritising well-being.Contribute to positive environmental and community impacts, demonstrating social responsibility.Own Your CraftContinuously develop expertise, seek growth, and help others.Actively listen to feedback and improve performance.Stay curious and inspired to lead in entertainment innovation.Drive and DiscoverTake ownership of work, deliver excellence, and prioritize impactful tasks.Explore opportunities to enhance guest experiences and innovate.Go TogetherBuild trusting relationships across teams and cultures.Collaborate to solve problems, leveraging diverse perspectives.Decide and act swiftly to progress.Enjoy the RideBring positivity and energy to the workplace, creating a joyful environment.Support others through challenges, viewing setbacks as growth opportunities.Foster a welcoming, inclusive atmosphere where everyone feels valued.#J-18808-Ljbffr