Customer Operations Executive - Paris - EV Charging / Cleantech - Hybrid - up to 40K Benefits

Paris , le-de-France, France

Type: n/a

Category: Customer Service & Support

Requirements: English
Company: EVEREC
Region: Paris , le-de-France

Customer Operations Executive | Paris, France | EV Charging | 40k + Benefits

Job Title: Customer Operations Executive - Paris

Location: Paris (Hybrid)

Contract Type: Permanent

Compensation: up to 40k

Languages Required: French and English

About the Company

Were working with a next-generation clean tech scale-up thats revolutionising electric vehicle charging. Backed by leading automotive players and recently named Fast Track Company of the Year, this company is setting the standard for sustainable mobility solutions in Europe.

About the Role

As a Customer Operations Executive, you will play a crucial role across the entire customer journey - from first contact through aftercare. Youll manage technical product support, guide customers through EV charger installations, and support the sales team with lead management.

This is a hands-on, customer-facing role where you''ll collaborate with technical, sales, and partner teams to deliver an exceptional experience.

Key Responsibilities:

• Provide technical support for EV charging products to customers and installation partners.
• Troubleshoot product and installation issues, collaborating with engineering where needed.
• Lead customers through the installation process and monitor partner performance.
• Manage and assign installers based on survey information and capacity.
• Support the sales team by tracking and updating leads in the CRM system.
• Create helpful documentation to streamline customer support and reduce incoming inquiries.

What Were Looking For:

• Native fluency in French and professional proficiency in English. Additional European languages (Spanish, Portuguese, German, or Dutch) are a plus.
• 2+ years in an operations support role, ideally with technical products.
• Experience working with CRM systems like Zendesk, Freshdesk, or Intercom.
• Exceptional communication skills and a strong customer-first mindset.
• Organised, proactive, data-driven, and comfortable solving complex problems.
• Knowledge or experience in the EV charging industry is a strong advantage.

Work Environment:

You''ll be based in the Paris office three days a week, working in a fast-paced, mission-driven environment where your contributions will directly accelerate the adoption of clean energy solutions.

Why Join?

• Be part of an ambitious EV Charging scale-up during a period of rapid growth.
• Work alongside passionate teams committed to sustainability and innovation.
• Make a real impact on the future of energy and transportation.

If this role is of interest, please apply directly. Email Katie.Rafferty@everec.co.uk with any questions.

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