Requirements: English
Company: WhatJobs
Region: Gland , Vaud
As a Service Desk Specialist in our IT Department, you will join a team of 7 people (including you) where you will actively take charge of :
- User assistance forpeople in the HQ and branch offices
- Office applications (standard and business) including treatment, solving and follow-up of issues
Your missions
- Ensure telephony duty and user reception, following Service Desk opening hours
- Handling level 1 and 2 incidents and issues in our ticketing tool and ensure the follow up with users
- Execute analysis and diagnostic for quick answer remotely or escalate issue to the other teams
- Manage the life cycle (SLA) of each request and issue and provide feedback to our users
- Contribute to the knowledge base by documenting solutions for common issues and follow them
- Manage users accounts (access right, password, application access, exchange, ...)
Qualifications - You own a CFC, ES or equivalent diploma in IT
- You have a first experience in helpdesk or IT support
- You are familiar with Active Directory (Entra), hardware (computer/laptop/mobile phone), ticketing system (ideally Jira Service Desk)
- You have an excellent knowledge of Microsoft Office applications and OS Windows 10 and 11 (MacOS is a plus)
- You are service-level oriented and your work with ethic, emphasis and client-care
- You are autonomous, willing to learn and develop your skills and are lookingforward to prove your team-spirit to your future colleagues
- You speak French and English fluently
SQ2
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