Requirements: English
Company: OPTIMUM
Region: Aix-en-Provence , Provence-Alpes-Cte d''Azur
The Role As Head of Customer Experience, you will define and lead the strategy and operational foundation for how we serve, support, and retain customers. You'll architect scalable systems and processes across customer onboarding, customer success, logistics, and supportensuring every touchpoint is efficient, impactful, and aligned with our mission. The customer we work for: large vehicle fleet owners (lease and rental companies, large service organization) small and medium sized vehicle fleets and key strategic partners. Lead support, customer success, project management, and logistics to deliver a seamless experience. Optimize internal systems (CRM, ticketing, workflows) to support customer-facing teams. NPS, resolution time, churn risk), and use data to drive decisions and improvements. 5+ years in an senior team management role within Customer Success, Support or Operations, in a SaaS or tech-enabled environment ~ Agile mindset curious about (new) technology and eager to implement these to support the team thrive ~ comfortable working with data to make decisions and track impact ~ Experience working with tools like Zendesk, Salesforce, HubSpot, or similar CRM/ticketing systems ~ Native French speaker location Aix-en-Provence. ~ Excellent communication skills in Englishable to clearly present plans, findings, and updates across all levels of the business We provide innovative SaaS solutions to businesses and public sector organizations (B2B) to help them manage and optimize the costs of their vehicle fleets. For some of our clients, we become a trusted partner, supporting them daily in managing their fleets and associated costs. To support and accelerate this growth, our teams are expanding, and our operations are reaching international markets.