Requirements: English
Company: SumUp
Region: Milan , Lombardy
Junior Customer Success Manager - Italian speakerWho we areAt SumUp, we''re on a mission to empower small businesses across the globe by providing simple and affordable tools that allow them to thrive. Today, over 4 million businesses in 36 markets rely on SumUp as their financial partner to manage payments, finance, and customer relationships. As a Customer Success Manager, you will be responsible for building and maintaining successful client relationships.What you''ll be doing in this positionProvide routine checkups to satisfied merchants.Target merchants who have sub-optimal setups to upsell or introduce new products.Ensure new merchants are properly activated within a defined time frame.Encourage merchants to adopt our product suite effectively.Guarantee that merchant queries are resolved promptly.You''ll be great for this position if you haveSales or upselling experience.Excellent verbal and written communication skills in English and Italian.Excellent organizational skills.1-2 years of experience as a Key Account Manager, Customer Success Manager, or Sales agent.Why you should join SumUpEUR 2000 Learning and Development budget.Continuous opportunities for personal and professional growth.Welcoming offices and a supportive team environment.Regular ''Beer Friday'' presentations on OKRs.Provided tools including a MacBook and company phone.Meal vouchers and Gympass program.Team building events and activities.This is an on-site position.About SumUpWe believe in the everyday hero. Small business owners are at the heart of all we do, and we create powerful, easy-to-use financial solutions to help them succeed. With a founder''s mentality and a team-first attitude, our diverse teams across Europe, South America, and the United States work together to support small business owners in doing what they love. SumUp is an Equal Employment Opportunity employer committed to diversity and inclusion. We do not discriminate based on race, religion, gender, age, or any other protected characteristic. We also promote a healthy and safe workplace, strictly prohibiting harassment of any kind.#J-18808-Ljbffr