Requirements: English
Company: BlueIT
Region: Mechelen , Vlaanderen
For a new project, we are looking for a Support Engineer L1/L2 to strengthen our team.
Are you an ambitious IT professional looking for your first opportunity to develop your technical expertise, or are you still searching for the right IT environment where your development, training opportunities, and long-term commitment in a permanent team are central?
BlueIT is a global and successful player in ICT services and software. Our organization supports large companies and multinationals in their IT needs on a daily basis.
Work experience on one of our projects looks great on your CV and is definitely a door-opener for your career!
What''s in a workday?
- The role is a mix of first and second line support with a varied set of tasks, including regular rollout projects.
- You are the point of contact for the end user and respond well to their needs.Your focus is on the solution, not the problem.
- With your eagle eye, you keep an overview of the interaction with the customer, the management, and the administration of incidents.
- You manage user profiles, Hardware, and software, and contribute to ongoing improvement processes.
- You perform installations and configurations and provide support for all devices within the company using various tools.
- Regularly, you go directly into the field to solve problems if remote resolution is not possible.
- You handle and process tickets: onboarding and offboarding people, assigning rights or applications, resolving printer issues, and software & PC-related problems.
Your profile
Your Hardware:
- You have relevant work experience in a Service Desk environment and can correctly register incidents and solve known problems according to procedures.
- You already have experience with core Microsoft technologies such as Office 365 and Windows OS.
- You always keep the focus on the end user and ensure they are operational again as quickly as possible.
- You enjoy working in a team, are flexible, and may eventually participate in the on-call support.
- In addition to the required skills for level 1 support, you already have general knowledge of AD, AAD, O365, SharePoint, Intune, Security (MFA, CA, M365 Defender,...), networking, and Windows OS.
- You have strong analytical and problem-solving skills and always strive for the best result.
- Your documentation skills are on point!
- You handle tickets with main problems. Once this problem is known, you make the necessary changes so that this problem can no longer cause incidents.
- You are the seamless link between the 1st and 3rd line.
- You speak fluent Dutch, English, and French and have a driver''s license B.
Your software:
- Born with an Blueit - Attitude
- Sharing knowledge = Caring
- Growth mindset
- I can fix IT!
- Proactive effort
- Work hard, play hard!
What''s in it for you?
- 32 vacation days, including 12 ADV days
- Training budget for obtaining certificates and a bonus upon achieving them
- Working in a young, growing and dynamic company with the opportunity to obtain certificates and build up on your skills and knowledge
- 1 work-from-home day for a good work-life balance
- From day 1, your company car with fuel card is ready!
- Full-time permanent employment with attractive salary conditions
- Extra-legal benefits such as meal vouchers, eco vouchers, hospitalization and group insurance, personal laptop, mobile phone subscription, 13th month salary, NET allowances for internet, car wash, etc.
- Open, transparent company culture where autonomous work is encouraged
- Team building activities and events that you''ll keep talking and laughing about during lunch!
- Trendy and modern work environment where development is important and talent is recognized!
Are you interested and do you qualify for this position?
Send us your CV and our talent acquisition team will get in touch with you!