Requirements: English
Company: Brunswick
Region: Erlach , Berne
After Sales Representative
Apply locations: Erlach, Switzerland
Time type: Full time
Posted on: Posted 3 Days Ago
Job requisition id: JR-044924
Are you ready for whats next?
Come explore opportunities within Brunswick, a global marine leader committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond. Brunswick believes Next Never Rests, and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation.
The Technical Customer Support Technician provides proper post-sales and warranty support to dealer network and OEM accounts, including technical product training, troubleshooting, problem resolution and maintenance with respect to the Brunswick products.
Technical support for dealers and OEM accounts
- Implementation of existing service programs designed to achieve proper service of the products (Outboards, Mercruiser, Quicksilver Inflatables, Quicksilver P&A,) sold by Brunswick.
- Build relationships with dealers (technicians and service managers) that will allow Brunswick to set new service standards, policies.
- Support dealer and OEMs on complex technical problems.
- Conduct training on the product during dealer/distributor interventions. Report quality issues to the quality coordinator.
- Diagnose and analyze product and service related problems encountered by dealers service technicians and retail customers.
- OEM support: Support the assigned OEM account(s).
Warranty claim support
- Warranty control and analysis in the area of responsibility in order to identify training needs and/or possible product improvements.
- Support the responsible area with pre-authorizations.
Technical training
- Use field experience to develop, support and conduct technical trainings. Conduct on the product training sessions during interventions to improve dealer technical knowledge.
Planning and communication
- Communicate planning and visit reports on a weekly basis. Manage the timelines and be able to communicate regular updates to the timeline.
Dealer development
- Conduct reviews and write reports and make development plans together with dealers to further develop the dealer service department in accordance with Brunswick dealer development plan.
Improvement projects
- Can be invited to join project teams that will result in setting new service standards towards the leisure marine market.
Translations
- Translate technical documents when needed and support the marketing department in translating technical specifications of consumer and/or dealer materials.
Boat shows and tests
- Build stands and participate at boat shows and selected dealer events. Support the marketing department at tests for journalists.
Requirements
- English, French, and German are mandatory. Other languages are an asset.
- Interest in engines & boating industry.
- Good knowledge of companys products.
- High sense for ethics.
- Self-starting, self-motivating, self-learning work approach.
- Good interpersonal skills.
- Mature, self-assured, and dynamic personality.
- Availability for business travel.
- Good communication skills.
- Good computer skills in MS Office.
- High level of precision in performing the work.
This exciting position is a Global Grade 8 and offers a salary of between CHF 81,000 to CHF 95,000. Please be aware that this range represents the pay range for all positions within the job grade in which the post falls. The actual salary offer will consider a wide range of factors, including skills, experience, and location (country). We also offer the following benefits:
- Work from home when not visiting.
- Annual Bonus Plan with a target of 8% of the annual salary.
- Company Car and Fuel Card for both personal and professional use.
- Annual Access to LinkedIn Learning to promote self-growth.
This role will be based in Switzerland.
Next is Now!
We value growth and development, recognizing that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and inspiration. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.
Brunswick is committed to providing a workplace that offers equal employment opportunities ba